Director of Sales Operations

IT Harrisonburg, Virginia


Position at Rosetta Stone Inc

We Are Rosetta Stone!
We all share a passion for building a world in which everyone can speak, read, and write with confidence. Our innovative, technology-based language and literacy solutions are used by thousands of schools, businesses, and government organizations—and millions of learners around the world.

We are Rosetta Stone - and we are dedicated to helping people change their lives through the power of language and literacy education. Join our passionate, energetic, and international team and add your talents to Who We Are!

You Are a Director of Sales Operations

As Rosetta Stone’s Director of Sales Operations you will help drive our B2B sales teams’ growth strategy.  By leveraging your experience and our technology and experience in language learning you can help us expand our reach and influence in the global language learning market.  This will be a highly visible role in providing information and analysis to help drive decision making around sales strategy and execution, while ensuring that the first interactions new customers have are both pleasing and efficient.  You will also help further the development and customization of internal tools and processes to better meet the needs of our Sales, Marketing, Account and Operations teams.  This role needs someone who is data driven, process oriented, organized, and driven to implement process improvements.


  • Leading the development and implementation of pipeline reporting tools.
  • Establishing and monitoring revenue targets, win rates, as well as contacts and performance of Rosetta Stone’s sales team.
  • Creating and overseeing reporting deliverables to the sales leadership team, including forecasting models, metrics, analyses and overall sales productivity.
  • Working cross-functionally with sales leadership to make effective, analytically driven, and strategic operating decisions.
  • Managing sales support for quoting and order processing.
  • Identifying ways to improve and refine our existing sales operations policies and procedures.
  • Discover opportunities for revenue growth.
  • Create and maintain documentation on sales processes, policies, and relevant sales training materials and oversee onboarding and training sales talent.
  • Work with Finance, HR, and Sales Management to develop sales incentive programs and compensation planning to increase sales productivity.

Skills and Experience:

  • Bachelor’s degree in a technical or business-related field
  • Highly energetic and motivated at building and managing a team to provide world-class sales operations services
  • 5+ years' experience leading sales operations teams, preferably in a B2B environment
  • You possess a thorough knowledge of sales processes, pipeline management, and forecasting, and can translate sales strategies into system and process requirements and oversee implementation and execution
  • Proven subject matter expert with experience in creating reports, optimizing processes, training new hires, managing dashboards, and more
  • Track record in driving change and removing hurdles in fast growth organizations by working cross-functionally with Marketing, Finance and IT
  • Previous deal desk and revenue recognition experience required
  • Ability to handle multiple priorities and tasks; proven strong organizational and project management skills in a fast-paced environment
  • Exceptional presentation and communication skills

At Rosetta Stone we speak, learn, and interact differently, we embrace and thrive on these differences! We deeply benefit from the diversity that each individual has to offer. We are dedicated to fostering a culture that celebrates unique backgrounds, ideas and experiences. Rosetta Stone is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, pregnancy, veteran status or any other status protected by federal, state or local laws.