RMD Group Careers

Description

• Manage all inbound and outbound sales activity exclusively for SMERF groups across all RMD venues.
• Proactively generate new business through SMERF-focused outreach, including community partnerships, military and educational engagement, networking, and targeted prospecting.
• Respond promptly to all inbound SMERF inquiries; qualify opportunities and prepare tailored proposals, sample menus, layouts, and cost estimates.
• Conduct site tours and present venue capabilities with a strong understanding of the needs, budgets, and decision-making processes of SMERF organizations.
• Negotiate terms, secure deposits, and convert proposals into signed contracts in alignment with RMD pricing and policies.
• Maintain a disciplined sales cadence—including follow-ups, outreach blocks, and pipeline management—consistent with departmental expectations.
• Track all communication, forecasting, activities, and deal progress within TripleSeat to ensure full visibility and accurate reporting.
• Achieve or exceed individual sales goals tied to SMERF revenue targets.

• Oversee and execute all servicing phases for SMERF events from contract turnover through event completion.
• Detail and manage event logistics including timelines, menus, room layouts, audiovisual needs, staffing requirements, décor, and special requests.
• Prepare and distribute Banquet Event Orders (BEOs), staffing schedules, and event recaps; maintain accuracy within TripleSeat for all event details and financials.
• Serve as the primary client liaison leading up to the event and act as on-site support as needed to ensure smooth execution and client satisfaction.
• Identify opportunities to upsell enhancements such as food & beverage packages, AV elements, décor, or third-party services.
• Ensure all deadlines, internal processes, and client communication standards are met or exceeded.
• Complete post-event tasks including billing review, thank-you notes, and feedback collection to drive repeat SMERF business.

• Partner with Venue GMs, Sales Managers, and the VP of Sales & Events to align SMERF strategies, pricing, and service standards across all RMD properties.
• Support department-wide revenue goals through collaboration, service consistency, and cross-venue communication.
• Participate in SMERF-related networking, community events, chamber involvement, and organizational outreach to expand visibility and lead flow.
• Assist with ongoing departmental initiatives including social media support, marketing collateral, and administrative projects as needed.
• Stay informed on competition, SMERF market trends, seasonal demand, and partnership opportunities to strengthen RMD’s position in the segment.
• Perform additional responsibilities or special projects as assigned by RMD Partners, Venue GMs, or the Director of Sales & Events.

• A collaborative & hands-on learning environment where you’ll be a part of our team, surrounded by marketing & hospitality experts.
• A team of individuals committed to both personal & company growth. While grabbing lunch, we’re talking about the latest event trends, and our personal goals for the month.
• The ability to continue to add real-life examples to your portfolio/work experience. We want you to be proud of what you accomplish here and encourage you to promote your role & completed projects.
• Employee discounts at RMD properties – Huntress, Lumi, Rustic Root, Swing Social, Canvas, and Ballast Point. 

• Team development, education, and appreciation events throughout the year.

• Bachelor’s degree in Hospitality, Business, Communications, or a related field preferred; equivalent experience considered.
• 2–4 years of experience in event sales, SMERF market segments, hotel sales, or hospitality operations preferred.

• San Diego County Food Handlers Card (must be obtained within 30 days of employment).
• Anti-harassment and nondiscrimination 1-hour class.

• Must be able to travel frequently between venues within San Diego County; occasional evening and weekend availability required to support restaurant operations. Work is performed in both office settings and onsite in active hospitality environments.

• Must be able to sit, stand or walk for up to 8 hours at a time.  

• Must be able to lift at least 30 pounds safely and properly.  

• Must be able to bend, stoop and climb.  

• Must be able to push and pull.