Technical Advisor - Remotes
Description
Essential Functions:
▪ Coordinates and performs a range of department support activities; serves as a liaison between other
divisions/departments.
▪ Provides administrative support such as answering inbound telephone calls, checking on ship dates,
offering information on all products, updating new account information and inputting call notes in GCM.
▪ Communicates with customers, colleagues, dental technicians, and managers in a prompt articulate
manner.
▪ Complies with customer service policies and procedures and call center operational standards.
▪ Relies on extensive technical knowledge to make decisions and accomplish departmental goals.
▪ Assists customers in problem solving, planning, development, and execution of stated goals and objectives.
▪ Ensures customer retention and satisfaction.
▪ Evaluates each case thoroughly and advises doctors on which product is best for the particular case.
▪ Makes outbound calls on cases that need assistance.
▪ Maintains a day to day professional relationship with dental technicians and managers.
▪ Follows-up on specific requests made by doctors on particular cases.
▪ Seeks advice and input from the manager when needed.
▪ Performs other related duties and projects as business needs require at direction of management.
divisions/departments.
▪ Provides administrative support such as answering inbound telephone calls, checking on ship dates,
offering information on all products, updating new account information and inputting call notes in GCM.
▪ Communicates with customers, colleagues, dental technicians, and managers in a prompt articulate
manner.
▪ Complies with customer service policies and procedures and call center operational standards.
▪ Relies on extensive technical knowledge to make decisions and accomplish departmental goals.
▪ Assists customers in problem solving, planning, development, and execution of stated goals and objectives.
▪ Ensures customer retention and satisfaction.
▪ Evaluates each case thoroughly and advises doctors on which product is best for the particular case.
▪ Makes outbound calls on cases that need assistance.
▪ Maintains a day to day professional relationship with dental technicians and managers.
▪ Follows-up on specific requests made by doctors on particular cases.
▪ Seeks advice and input from the manager when needed.
▪ Performs other related duties and projects as business needs require at direction of management.
Education and Experience:
- High school diploma or equivalent.
- Bachelor’s degree, preferred.
- Minimum two (2) years of ACD experience and/or five (5) years of customer service experience or three (3) years in dental background.
Special Requirements/Certification:
- RDA, DA, or CDT certifications preferred.
Pay Range $23.00/hr to $26.00/hr
Riverside Dental Lab is an equal opportunity employer, including disability and veteran status.
Note to Current employees: Please apply through Employee Transfer Application to complete the transfer request form.