Rip City Careers

Become a part of the team behind the team.

As employees of the Portland Trail Blazers at the Rose Quarter, we do more than basketball. We are blazing trails toward winning championships on and off the court. 

We are pioneers and innovators. We look for people who push boundaries, who dream, who are committed to inclusivity – who want to contribute to Rip City!

As our Season Ticket Services Account Executive, you play a key role in providing extraordinary customer service through proactive relationship-building strategies that focus on increasing Season Ticket Member loyalty, customer satisfaction, and retention. From game nights to year-round touchpoints, you’re the foundation of service for our most dedicated fans!

Our ideal candidate is a solutions-oriented problem-solver with a passion for customer service and relationship development. We’re looking for someone who is excited to engage with our Season Ticket Members and who brings contagious enthusiasm to the role. If this sounds like you, apply by November 3, 2024.

Day-to-day:

• Provide exceptional customer service while developing strong relationships with your dedicated Season Ticket Member accounts through customized communications, events, programs, and benefits to the Trail Blazers most important fans.
• Hit revenue goals associated with a defined base of existing Season Ticket Members including renewals, referrals, add-ons and upgrades.
• Maintain ongoing communication with client base through a variety of channels, including but not limited to, phone, text, mail and emails in an effort to build strong relationships.
• Understand changing demographics, preferences, needs, and wants of account base by using inventory management systems, CRM and Trail Blazers web properties.
• Work a rotation of assigned locations, such as Season Ticket Members’ Rip City United headquarters and gameday activations during home games, as well as on and off-site member events.
• Assist in the development and delivery of customized programs, benefits, events and communication plans designed with the desired outcome of building loyalty.
• Collaborate and support the Season Ticket Services team with integrity, positivity, and a forward-looking outlook. 

We’d like to hear from you if you:

• Hold a Bachelor's degree, or equivalent combination of education and experience.
• Have two years’ experience working in a sales, hospitality, or service position.
• Are willing and able to work a flexible schedule that includes evenings and weekends.
• Hold fluid technology skills with proficiency in Microsoft Office applications.
• Have a proven history of success in providing exceptional customer service and building positive relationships.
• Are effective at navigating sensitive conversations with stakeholders, communicating as a professional representative of an organization throughout all customer interactions, and acting as an advocate for both the customer and the organization.

Encouraging All to Apply: At Rip City, we embrace diversity within our team and celebrate the unique backgrounds, perspectives, and experiences that drive our success. We strongly encourage individuals of all backgrounds and abilities to apply for our open positions. We understand that individuals from underrepresented groups may hesitate to apply if they don't meet every qualification listed above; however, we want to emphasize that if you believe you have the skills and experience to succeed in this role, we encourage you to apply. We would love to hear from you and explore how your unique talents and perspectives could contribute to our team.

Offers of employment are conditional upon the successful results of an individual background check. We consider qualified applicants with criminal histories and review results on an individual basis.

The Portland Trail Blazers at the Rose Quarter embraces diversity and inclusion. We celebrate individual expression and uniqueness on our campus. We do not tolerate harassment or discrimination. We are committed to hiring individuals that reflect the community we serve without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, genetic information, or other legally protected characteristics. We are an equal opportunity employer.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

PERKS: 

We invest in our employees inside and outside of work. Our benefits package for full-time teammates includes:

• Target Salary: $29 per hour
• Competitive Healthcare Coverage
• Retirement Plan
• Paid Maternal & Parental Leave
• Flexible Time Off (3 weeks + 11 holidays)
• Wellness Perks
• Tuition Reimbursement
• Free Parking + Discounted Mass Transit Passes
• Discounted & Complimentary Tickets
• Ongoing Learning & Development
• Daily Free Lunch