Senior Customer Training Consultant

Professional Services Sydney, New South Wales Melbourne, Australia


Description

Senior Customer Training Consultant

Job Type:  Full Time
Location:  Sydney Australia
Department:  Professional Services

The RingCentral environment is dynamic, success-driven, team-oriented and committed to providing world class service for its customers. Do you possess the ability to thrive in a fast-paced environment?  We are looking for candidates with an entrepreneurial spark!

We’re not a phone company; we’re a cloud business-solutions provider. We've thrown out the old PBX along with its rigid rules and eliminated the complexity and unnecessary expense of managing business communications the old way.

In addition to promoting a healthy work-life balance, RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees.

 

Job Description:

RingCentral is looking for an experienced, senior-level trainer to join our Customer Training team. Working for the Senior Manager of Customer Training, this role is a key contributor to the identification of training needs and the delivery of the customer training curriculum. This role focuses primarily on the delivery of VILT and ILT for the RingCentral products. Other responsibilities include working with the management team to assess the training needs of customers in the region and to devise programs to meet those needs. This trainer, in addition to being a skilled instructor, must demonstrate knowledge and experience of multiple learning methods and delivery systems.

This job requires up to 50% travel within the region.

 

Responsibilities:

  • Facilitate world-class customer facing learning programs
  • Demonstrated ability to deliver engaging, visual, hands-on learning
  • Apply adult-learning principles to ILT and VILT
  • Assist with content development to refine and improve the course curriculum as needed
  • Connect learning to key business initiatives and priorities
  • Assist with internal training initiatives as needed
  • Collect and analyze data to evaluate learning program effectiveness
  • Drive projects to completion within agreed upon timeframes
  • Seek continuous improvement; willing to try new ideas to provide effective training
  • Build and maintain solid cross-functional relationships
  • Collaborate with members from various departments within the Company to ensure that training content is accurate, relevant, and effective for audience and business needs
  • Regional travel (up to 50%) may be required

 

Qualifications:

  • Proven success with blended learning including ILT and VILT
  • Enjoys working with a dynamic team to produce cutting-edge, high quality training solutions
  • Courage and confidence to challenge the status quo, express views openly
  • Stays up to date with training industry best practices and willing to try new ideas
  • Demonstrated ability to independently manage training delivery schedule
  • Excellent organizational, analytical, interpersonal and written/oral communication skills
  • Relevant qualifications required (Degree/Diploma preferred)
  • Five or more years of systems training experience related to user implementation and adoption
  • Voice-over-IP or telephony experience is highly preferred
  • Experience implementing Contact Center solutions or experience managing a Contact Center is highly preferred

 

 

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the second consecutive year. RingCentral is headquartered in Belmont, Calif.

RingCentral is an EEO/AA employer.