Business Systems Analyst, CRM (Salesforce) Systems

Information Technology (IT) Belmont, California


Business Systems Analyst, CRM (Salesforce) Systems

Job Type:
Full-Time, Exempt
Location: Belmont, CA
Department: Business Services

RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

Traditionally, business communications comprised a series of inflexible, expensive, and disparate systems: on-premises hardware–based private branch exchanges, or PBX systems, which are still prevalent in businesses today. The emergence of the cloud and SaaS business models, combined with the proliferation of smartphones and tablets, as well as the corresponding new paradigms in user experiences, has revolutionized how people communicate. RingCentral is leading the charge in cloud-based communications.

RingCentral is the largest and fastest-growing pure-play provider in this space, with a market capitalization of over $16 billion. With +$900 million run rate, RingCentral is projected to reach $1billion by 2020. Examples of Wall Street analyst quotes:

  • Craig Hallum: “Predictably Exceptional Results – We’ve Come To Expect Nothing Less.”
  • Deutsche Bank: “Executing like a Well-Oiled Machine.”
  • Jeffries: “Firing On All Cylinders.”
  • Northland: “As UCaaS Market Evolves, RNG Excels”

Job Description:

We are looking for an experienced Business Systems Analyst, CRM  (Salesforce)Systems who will engage with business stakeholders (Sales, Service, and/or Marketing) to understand their systems and user needs, drill into the details to analyze complex processes and translate them into business and functional requirements. You will be responsible for documenting requirements, defining scope and objectives, systems configuration, testing, implementation, continuous improvement and ongoing support. To ensure we provides optimal service, you will be skilled at business processes and methodologies along with a strong analytical and data modeling background. This is a full-time position at RingCentral’s Belmont Campus.


  • Interview cross functional teams to elicit business requirements
  • Acts as the liaison between the business units, technology teams and support teams
  • Analyze existing and future state business processes, systems and flows of data
  • Develop and maintain documentation related to developing and modifying business processes and systems
  • Partner with business, internal and external technology teams to define associated system requirements and solutions
  • Excellent negotiation, influencing, collaboration, communication, and presentation skills
  • Participate in systems implementation projects (requirements documentation, systems configuration, test documentation/execution, issue identification and resolution)
  • Critically evaluate information gathered from multiple sources, decompose high-level information into details, abstract up from low-level information to a general understanding
  • Facilitate test iterations prior to go-live

Business Solutions Design & Delivery:  

  • Proactive and takes initiative to gather information, investigate gaps / issues, identifies potential solutions and presents to both Business and IT stakeholders
  • Work closely with Vendors, Implementation Partners, Architects, Developers and Business Units to ensure technical compatibility and user satisfaction
  • Facilitate review sessions with functional owners, subject matter experts and end-user representatives
  • Oversee the project lifecycle for projects within Sales Systems
  • Work with various teams to develop project milestones and timelines for development, UAT, production validation and go live
  • Ensure training and timely communications in accordance with project timelines
  • Engage other areas of Sales/CRM such as security, reporting, production and participate in change management support to ensure projects are addressed from end to end and the needs, interests and success criteria of the business are met

Show Leadership:     

  • Interface and partner with Business Management Teams
  • Ability to think critically, solve problems, make decisions and build trust across the organization
  • Excellent negotiation, influencing, collaboration, communication, and presentation skills, 
  • Build and manage global teams. Guide and coach team members.
  • Effectively ­remove blockers and mitigate project risks maximizing team productivity and ensuring delivery


  • Strong Salesforce security, business process design, and integrations experience
  • Experience with the full lifecycle of Salesforce Sales Cloud
  • Strong presentation, organization, and communication skills
  • Knowledge of Sales and Marketing Processes
  • In-depth experience with Leads to Opportunity to Quote processes
  • Independent thinker but willing to drive team consensus
  • Operates with high integrity and transparency
  • Passion for teamwork and collaboration
  • Humility balanced with drive to succeed
  • Ability to deliver high quality results while working in a fast paced environment

Minimum Experience: 

  • BS degree in Computer Science or related field and equivalent practical experience
  • 5 years of knowledge and related industry experience in one or more business domains with CRM Systems (Salesforce Preferred)
  • 3 years of experience implementing, configuring, customizing and integrating Salesforce SaaS software (Eg: Salesforce Sales Cloud, Marketing Cloud, etc.) 
  • Must be customer centric and have the interpersonal skills necessary to manage business and technology relationships
  • Must be a self-starter, and thrive in a fast paced environment
  • Ability to communicate effectively (written and verbally) with both technical and non-technical parties.

Preferred experience:           

  • Bachelors in Computer Science, Engineering, or Business Administration
  • Must exhibit strong security and confidentiality practices with systems that handle sensitive data
  • Advanced knowledge of software and spreadsheet applications, complex formula and macro creation required (Excel - Macros, PivotTables, VLOOKUP)
  • Ability to deal with ambiguity and thrive in a rapidly changing business environment
  • Ability to learn a new business domain and build subject matter expertise in a short period
  • Excellent oral and written communication skills
  • Project management skills



About RingCentral

RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the second consecutive year. RingCentral is headquartered in Belmont, Calif. 

RingCentral is an EEO/AA employer.