Associate Solutions Engineer - Denver

Sales Engineering Denver, Colorado


Description

Associate Solutions Engineer, Denver



Job Type: Full-time

Location: Denver

Department: Sales Engineering





The RingCentral environment is fast paced, high octane, success driven, team oriented and committed to growing the business in a virtually untapped market. Do you have the ability to thrive in start up environment? We are looking for candidates with an entrepreneurial spark!





Key member of the customer facing sales team having primary responsibility for providing pre-sales technical support for all RingCentral products and services. Interacts directly with all levels of management on the customer accounts including the executive management team. Identifies key customer requirements and presents RingCentral solutions that meet those requirements.







Responsibilities:

Build solid sales and technical expertise through 12 to 24-month progressive onboarding
Develop and maintain expert understanding of all RingCentral applications and products
Assist SE team with hardware and software lab maintenance and testing
Responsible for continued education on the platform and underlying technologies
Assist with answering technical questions for segment sales teams
Present ongoing product training for sales teams
Support SE related tradeshows and events
Shadow upmarket SE opportunities, and provide support for ongoing deliverables
Provide pre-sales technical and sales support for accounts
Perform Proof of Concept (POC) onboarding support for sales opportunities
Transfer industry, technical, and product knowledge to internal and external teams
Keep up-to-date on relevant competitive solutions, products and services
Develop advanced system configurations and implementations in response to customer needs and requirements
Help support SE team with RFP/RFI customer responses
Provide small business customer demos, and assist segment SEs through on the job training
Present small business customer webinars
Manage all customer feature requests including documentation of customer requirements, prioritization of all customer requests within each account, and driving development of key features with the product team


Qualifications:

Fluent in English (both written and verbal)


WAN and LAN network design and architecture Commercial network equipment (Cisco, Juniper, Aruba, HP, Sonic Wall) Firewalls and security tools / equipment IDS/ IPS solutions DNS, DHCP, SSL certs.
Experience in LAN/WAN device and/or circuit configuration
Hardware configuration including, but not limited to, Switch, Router, AP, modem


Excellent written and verbal communication skills
Excellent presentation and demonstration skills
Ability to teach other members of the team and act as a mentor as required
Requires an action oriented individual with a very strong initiative to be successful
Willingness to take ownership of accounts and account related actions
Must be able to coordinate across various groups and functional teams
Ability to complete job responsibilities with minimal supervision
Demonstrate ability to implement, drive and track projects
RingCentral product experience and/or relevant experience in key competitor offerings in technology area of emphasis are preferred, but not required
Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications, Fixed Mobile Convergence is a plus
Understanding and conversant about company, solutions and product strengths, weaknesses, opportunities and threats
Excellent analytical and problem solving skills
Experience in VoIP network architecture, products, protocols, and solutions is preferred, but not required
Pre-Sales experience is a plus
Telecommunications background (with telephony and Soft Switch emphasis preferred, but not required)
Some understanding of software development technologies is desirable
Experience with telecommunications network design, architecture, and support is a plus
Some experience with project management and resource tracking desired, but not required
Understanding of VoIP and data networking protocols including: SIP, RTP, HTTP/S, etc is Preferred, but not required




RingCentral, Inc. (NYSE: RNG) provides cloud computing based business phone systems designed for today's mobile and distributed business world. The RingCentral technology platform eliminates the need for expensive and technically complex on-premise legacy phone systems. By combining a hosted, multi-extension business phone system with advanced voice and fax functionality, RingCentral simplifies business communication for modern, flexible business environments. RingCentral is headquartered in Belmont, California.





RingCentral is an EEOC employer.