Business Systems Analyst

Information Technology (IT) Belmont, California


Description

Business Systems Analyst


Job Type:
Full-Time, Exempt
Location: Belmont, CA
Department: Product Management



RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

Traditionally, business communications comprised a series of inflexible, expensive, and disparate systems: on-premises hardware–based private branch exchanges, or PBX systems, which are still prevalent in businesses today. The emergence of the cloud and SaaS business models, combined with the proliferation of smartphones and tablets, as well as the corresponding new paradigms in user experiences, has revolutionized how people communicate. RingCentral is leading the charge in cloud-based communications.

RingCentral is the largest and fastest-growing pure-play provider in this space, with a market capitalization of over $6 billion. With +$600 million run rate, RingCentral is projected to reach $1billion by 2020. Examples of Wall Street analyst quotes post Q3 earnings:

  • Craig Hallum: “Predictably Exceptional Results – We’ve Come To Expect Nothing Less.”
  • Deutsche Bank: “Executing like a Well-Oiled Machine.”
  • Jeffries: “Firing On All Cylinders.”
  • Northland: “As UCaaS Market Evolves, RNG Excels”

Job Description:

We are looking for a Business Systems Analyst who will engage with business stakeholders to understand their needs, drill into the details to analyze processes and translate them into business and functional requirements. You will be responsible for documenting requirements, defining scope and objectives, systems configuration, testing, implementation, continuous improvement and ongoing support. To ensure we provide optimal service, you will be skilled at business processes and methodologies along with a strong analytical and data analysis background. This is a full-time position at RingCentral’s Belmont Campus.


Responsibilities:

  • Interview cross functional teams to elicit business requirements
  • Acts as the liaison between the business units, technology teams and support teams
  • Analyze existing and future state business processes, systems and flows of data
  • Develop and maintain documentation related to developing and modifying business processes and systems
  • Partner with business, internal and external technology teams to define associated system requirements and solutions
  • Excellent negotiation, influencing, collaboration, communication, and presentation skills
  • Participate in systems implementation projects (requirements documentation, systems configuration, test documentation/execution, issue identification and resolution)
  • Critically evaluate information gathered from multiple sources, decompose high-level information into details, abstract up from low-level information to a general understanding
  • Facilitate test iterations prior to go-live


Qualifications:

  • Strong presentation, organization, and communication skills
  • Independent thinker but willing to drive team consensus
  • Ability to gather, interpret and apply critical thinking to data to help inform decisions
  • Ability to deliver high quality results while working in a fast-paced environment
  • Must be customer centric and have the interpersonal skills necessary to manage business and technology relationships
  • Must be a self-starter, deal with ambiguity and thrive in a rapidly changing business environment
  • Ability to communicate effectively (written and verbally) with both technical and non-technical parties.

 



About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world. 



RingCentral is an EEO/AA employer.