Professional Services Delivery Engineer

Implementation Remote


Description

Professional Services Delivery Engineer

Job Type: Full Time
Location: Denver, CO or Remote
Department: Implementation

The RingCentral environment is dynamic, success-driven, team-oriented and committed to providing world class service for its customers. Do you possess the ability to thrive in a fast-paced environment?  We are looking for candidates with an entrepreneurial spark!

We’re not a phone company; we’re a cloud business-solutions provider. We've thrown out the old PBX along with its rigid rules and eliminated the complexity and unnecessary expense of managing business communications the old way.

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered lunch and breakfast on a daily basis as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

Job Description:

Professional Services Delivery Engineer is a role within the Professional Services Department, where newly established customers receive personalized, white-glove deliverance of the RingCentral product. As a Professional Services Delivery Engineer, you will work in a collaborative team environment to ensure the implementation of these projects is successful. Members of this position are expected to travel weekly to job locations and act as a conduit between the customer’s technical support team and the RingCentral Project Manager. Customers can range anywhere from small businesses to global enterprises. The main goal is to ensure the successful adoption of the RingCentral system at the customer level. This includes, but is not limited to, end-user training, hardware deployment, and speaking technically to the RingCentral environment. Since our system is Cloud-based you must be quick to learn and tech-savvy.

As a member of this team, fast-paced adaptability is important. The culture of the Professional Services Department is highly motivated, hardworking, yet laid back.

Responsibilities:

  • Weekly travel to customer sites as assigned
  • Work side-by-side with the customer’s IT department to ensure a seamless integration
  • Conduct onsite training classes for 30-60 minutes and assist users, both one-on-one and in groups, covering all aspects of RingCentral software and services
  • Create custom training materials for the customer based on their specific needs
  • Act as the liaison between the customer and RingCentral Project Management team for all issues and concerns during onsite implementations
  • Book all travel and complete all expense reports in a timely fashion
  • While remote, maintain a healthy relationship with colleagues
  • Maintain an ever-changing knowledgebase of the implementation process, start to finish

Qualifications:

  • Must be willing to travel 90% of the time (both domestically and internationally)
  • Must be willing to obtain a Passport for necessary travel
  • Bachelor’s degree in a business or technology discipline is desired by not required
  • 3+ years in a customer-focused role – post-sales technical support
  • Ability to work efficiently in a highly demanding, team-oriented and fast-paced environment
  • Interpersonal skills are a must
  • Self-motivated with the ability to dive right in, be effective and make a difference
  • Experience with Microsoft Office products (Excel, PowerPoint, Word)
  • Executive-level support and public speaking skills are a plus
  • Multilingual is a plus

About RingCentral

RingCentral is an equal opportunity employer. RingCentral hires and promotes only the most qualified employees. RingCentral does not discriminate on any legally recognizable basis, including but not limited to, race, creed, color, religion, national origin, ancestry, citizenship status, age, disability, sex (including pregnancy, lactation, childbirth or related medical conditions), marital status, familial status, membership or activity in a local human rights commission, status with regard to public assistance, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable federal, state, or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers. 

Applicants and employees who need workplace accommodations because of their disabilities or religious beliefs should reach out to Employee Success at Talent.Acquisitions@ringcentral.com.