Senior Product Manager, IT Admin Analytics/Reporting

Product Management Belmont, California


Description

Senior Product Manager, IT Admin Analytics/Reporting


Job Type: Full-Tme
Location: Belmont, CA
Department: Product Management 


RingCentral is a recognized market leader in Unified Communications as a Service Worldwide. We are developing the next generation of integrated communication products - telephone, video conferencing, messaging, and call center management software. Our Analytics products are an integral part of the integrated communications suite, giving customers insights into business-critical performance, quality, adoption and usage data.

The RingCentral environment is dynamic, success-driven, team-oriented and committed to providing world class service to its customers. Do you have the ability to thrive in a fast-paced environment?  We are looking for candidates with an entrepreneurial spark!

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance and provides catered lunch and breakfast on a daily basis, as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

We’re creating cool, disruptive products and we need your help!


Responsibilities: 

  • Develop RingCentral’s next-generation reporting, monitoring and analytics offering for our customer’s IT Administrators and Network Operations teams
  • Develop and execute RingCentral’s reporting product strategy, with a keen focus on serving the needs of customers
  • Work closely with customers and customer-facing internal teams to understand and prioritize customer needs
  • Collaborate with product, design and development teams across multiple product lines to ensure that our analytics offering surfaces the right data, to the right user, at the right time
  • Define product requirements and user experience across multiple analytics products and their features
  • Define product success metrics and track the success of features and products
  • Anticipate future product needs and craft plans to realize them, balancing new product development, feature improvements, speed to market and tech debt considerations
  • Work with cross-functional teams on product go-to-market strategy
  • Prepare roadmap and product presentations, assist with product documentation and training materials, and other internal and external product collateral  


Qualifications: 

  • Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications, Fixed Mobile Convergence
  • VoIP, Mobile, or IMS Network Architectures (including experience with VoIP network elements – Soft Switch, MGW, MGC, SBC, CPE, etc)
  • Understanding of VoIP and data networking protocols: SIP, MGCP, RTP, IMS, HTTP/S, XML, SMTP, SNMP, SSH, etc.
  • Understanding of customer communications requirements for enterprise business markets.
  • Ability to understand complex technical solutions and issues; communicate these in simplified terms to internal and external stakeholders.
  • Keen eye for making complex data simple to understand through proper UI, UX, visual representation, aggregations, etc. Ability to work with design team to help accomplish this.
  • Product management or related experience a big plus; but we are willing to teach product management skills
  • Prior experience building analytics/reporting offerings; experience with communication, contact center, collaboration and similar products a plus
  • Excellent written and verbal communication skills
  • Wicked smart, with good problem solving skills
  • Experience working with teams in multiple locations/timezones a plus
  • Positive, team-focused attitude
  • Ability to thrive in a fast-paced, entrepreneurial environment
  • Self-starter, ability to identify the right areas of focus

 



RingCentral, Inc.
(NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the second consecutive year. RingCentral is headquartered in Belmont, Calif. 




RingCentral is an EEO/AA employer.