Senior Business Systems Analyst

Information Technology (IT) Belmont, California


Are you looking for an opportunity where your skills and enthusiasm make a difference and where your voice will be heard? At RingCentral our award-winning environment is high-energy, team-oriented and committed to providing world-class service for its customers. We’re the #1 global cloud-based, communications provider, growing at more than 30% annually and we’re looking for team-members with an entrepreneurial spark!

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered lunch and breakfast on a daily basis as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

RingCentral is the largest and fastest-growing pure-play provider in this space, with a market capitalization of over $6 billion. With +$600 million run rate, RingCentral is projected to reach $1billion by 2020. Examples of Wall Street analyst quotes post Q3 earnings:

  • Craig Hallum: “Predictably Exceptional Results – We’ve Come To Expect Nothing Less.”
  • Deutsche Bank: “Executing like a Well-Oiled Machine.”
  • Jeffries: “Firing On All Cylinders.”
  • Northland: “As UCaaS Market Evolves, RNG Excels”

We’re creating cool, disruptive products and we need your help!

Job Type: Full-Time| Location: Belmont, California

Job Description:

We are looking for a Senior Business Systems Analyst who will engage with business stakeholders in Finance (Billing and Collections, Revenue, Accounting, Tax and FP&A) to understand business processes and user needs from business systems, drill into the details to analyze complex processes and translate them into business and functional requirements. You will be responsible for documenting requirements in detailed elaborate format, defining scope and objectives, systems configuration, testing, implementation, continuous improvement and ongoing support.

To ensure we provides optimal service, you will be skilled at business processes and methodologies along with a strong analytical and data modeling background. You will be also helping onboard other business systems Analysts, bring them up to speed by guiding and mentoring them. As a Senior Business Systems Analyst, you will set standards, define best practices and help build a solid foundation for Business Analysis Center of Excellence.


Business Requirements & Analysis:

  • Works closely with business partners to understand processes, gaps and goals
  • Lead Business Requirements sessions and Interview cross functional Subject Matter Experts (SMEs) to elicit business requirements
  • Analyze existing and future state business processes, systems and flows of data
  • Develop and maintain documentation related to developing and modifying business processes and systems
  • Partner with business, internal and external technology teams to define associated system requirements and solutions
  • Participate in systems implementation projects (requirements documentation, systems configuration, test documentation/execution, issue identification and resolution)
  • Acts as the liaison between the business units, technology teams and support teams
  • Critically evaluates information gathered from multiple sources, decompose high-level information into details, abstract up from low-level information to a general understanding
  • Distinguish user requests from the underlying true needs to align with macro vision and strategy
  • Mentor Business Systems Analysts and help create best practices for Business Systems Analysis

Business Solutions Design, Delivery & Support:

  • Proactive and takes initiative to gather information, investigate gaps / issues, identifies potential solutions and presents to both Business and IT stakeholders
  • Work closely with Vendors, Implementation Partners, Architects, Developers and Business Units to ensure technical compatibility and user satisfaction
  • Facilitate review sessions with functional owners, subject matter experts and end-user representatives
  • Oversee project lifecycle for projects within Finance (Billing and Collections, Revenue, Accounting, Tax & FP&A)
  • Work with various teams to develop project milestones and timelines for development, UAT, production validation and go live
  • Support delivery of reporting, dashboards and business intelligence capabilities through partnership with IT and Business
  • Lead and perform data management and migration activities
  • Ensure training and timely communications in accordance with project timelines
  • Engage in other areas of Finance such as Security, Compliance (SOX), Reporting, Production and participate in change management support to ensure projects are addressed from end to end and the needs, interests and success criteria of the business are met


  • Bachelor's degree in Computer Science/ Engineering, Business Administration, Finance/Accounting or equivalent practical experience
  • 8 - 10 years of knowledge and related industry experience implementing, configuring, customizing and integrating one or more SaaS / Cloud financial systems (e.g. NetSuite, Workday, Salesforce, Anaplan, Concur, Billing)
  • In-depth experience with proven methodology in implementing Financial Systems (ERP, Planning, Treasury, Financial Reporting/BI, Consolidation Tool, Reconciliation Tool, and custom tools)
  • Minimum 3 implementations of Financial ERP Systems for SaaS businesses as Financial Systems Analyst. NetSuite Implementation experience in AR, AP, GL, FA space is preferred, but Oracle Financials, SAP or equivalent ERP implementation experience is adequate.
  • Expertise in Quote to Cash Processes and Recurring Billing eco-systems is a must.
  • Subject matter expertise of Billing & Collections, Revenue Accounting/GAAP including general understanding of new revenue recognition guidance on ASC 606.
  • Must be a self-starter, completely independent, thrives in a fast-paced environment, customer centric and have the interpersonal skills necessary to manage business and technology relationships
  • Ability to communicate effectively (written and verbally) with both technical and non-technical parties
  • Must exhibit strong security and confidentiality practices with systems that handle sensitive data
  • Advanced knowledge of software and spreadsheet applications, complex formula and macro creation required (Excel - Macros, PivotTables, VLOOKUP), and Tableau Report Building & Oracle SQL knowledge is preferred.
  • Ability to deal with ambiguity and thrive in a rapidly changing business environment
  • Domain experience in UCaaS (Unified Communication as a Service) is highly preferred where candidate has worked on implementing Financial Systems or Reporting Solutions as a Business Analyst.
  • Can do and open to learn attitude required

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. 

RingCentral is headquartered in Belmont, California, and has offices around the world. 

RingCentral is an equal opportunity employer that is committed to workplace diversity.