Senior Product Manager - Unified Communications

Product Management Belmont, California


Description

Senior Product Manager - Unified Communications


Job Type:
Full-Time, Exempt
Location: Belmont, CA
Department: Product Management


RingCentral, Inc., a leading provider of Unified Communications as a Service (UCaaS), fosters a dynamic, success-driven, and team-oriented environment committed to delivering simple and delightful products for our customers. We are looking for a candidate with an entrepreneurial spark and a passion for redefining how people communicate.

The RingCentral environment is dynamic, success-driven, team-oriented and committed to providing world class service for its customers. Do you have the ability to thrive in a fast-paced environment?  We are looking for candidates with an entrepreneurial spark!

We’re not a phone company; we’re a cloud business-solutions provider. We've thrown out the old PBX along with its rigid rules and eliminated the complexity and unnecessary expense of managing business communications the old way.

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered lunch and breakfast daily as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

We are looking for a Senior Product Manager to drive the integration of legacy telephony solutions into a cloud environment. This includes mapping legacy customer technology and processes and supporting user adoption challenges. Candidates should have a strong empathy with both user and administrators in communications environments.

The Product Management team works closely with our engineers to guide products from conception to launch. As part of the Product Management team, you bridge technical and business worlds as you design features with engineering and then zoom out to lead cross-functional teams to deliver solutions. Our Product Managers should be comfortable tackling delightful end user experiences as well as solving challenging technical complexities.
 
Must desire to innovate on traditional telephony solutions with cloud software as a service approach. Looking for a communications and collaboration leader comfortable interacting dealing with stakeholders in both the traditional telecom services and modern enterprise spaces.

 
Responsibilities:

  • Understand and prioritize customer needs
  • Define and deliver user facing features
  • Work closely with engineering, sales, and support teams
  • Work closely with internal teams to gather requirements
  • Deliver on ongoing demands of migrating legacy telephony to cloud


Qualifications:

  • Wicked smart
  • Bias for action and have never heard of getting tired
  • Love to create and analyze products
  • Outstanding written and presentation skills
  • Proven ability to break down complex problems to drive product development
  • Proven ability to manage and lead across highly cross functional teams
  • Experience with Unified Communications such as Avaya, Cisco, Mitel
  • Experience with advanced PBX feature functionality e.g. IVRs, call park, paging a plus

 
Education & Experience: 

  • Bachelor’s degree in Computer Science/Engineering
  • MS or MBA a plus
  • 4+ years of product management experience

 

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.


RingCentral is an EEO/AA employer.