UCaaS Custom Application Developer - Developer
UCaaS Custom Application Developer
Job Type: Full-time
Department: Sales Engineering, Applications & Development
The RingCentral environment is fast paced, high octane, success driven, team oriented and committed to growing the business in a virtually untapped market. Do you have the ability to thrive in a startup environment? We are looking for candidates with an entrepreneurial spark!
Key member of the customer facing sales team having primary responsibility for providing pre-sales and post-sales technical support for RingCentral platform products, custom integrations, partner integrations, and a general knowledge of all standard services. Interacts directly with all levels of management on the customer accounts including the executive management team. Identifies key customer requirements and presents RingCentral solutions that meet those requirements.
Build solid sales and technical expertise through 12 to 24-month progressive onboarding.
Develop and maintain expert understanding of all RingCentral applications, platform, integrations, partners, and products.
Assist SE team with software and integration lab maintenance and testing
Responsible for continued education on the platform and underlying technologies.
Assist with answering technical questions for segment sales and solutions engineering teams.
Present ongoing platform product training for sales and solution engineering teams.
Shadow upmarket SE opportunities, and provide support for ongoing deliverables.
Provide pre-sales technical and sales support for accounts.
Transfer industry, technical, and product knowledge to internal and external teams.
Keep up-to-date on relevant competitive solutions, products and services.
Develop advanced system configurations and implementations in response to customer needs and requirements.
Help support SE team with RFP/RFI customer responses.
Provide customer platform overviews, training, and guidance.
Develop and hand-off custom application scope-of-work documentation for Professional Services engagements.
Manage all customer feature requests including documentation of customer requirements, prioritization of all customer requests within each account, and driving the development of key features with the product team.
Development of custom applications for internal use
Working closely with other developers, UX designers, business and systems analysts
Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements.
Conferring with project managers to obtain information on limitations or capabilities.
Takes and analytical approach to problem solving
Demonstrates an ability to think and plan strategically
Strong communication, presentation, and demonstration skills.
Ability to teach other members of the team and act as a mentor as required.
Requires an action oriented individual with a very strong initiative to be successful.
Willingness to take ownership of accounts and account related actions.
Must be able to coordinate across various groups and functional teams.
Ability to complete job responsibilities with minimal supervision.
Demonstrate ability to implement, drive, and track projects
RingCentral product experience and/or relevant experience in key competitor offerings in technology area of emphasis are preferred.
Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications, Fixed Mobile Convergence is preferred.
Understanding and conversant about company, solutions and product strengths, weaknesses, opportunities and threats.
Experience in VoIP network architecture, products, protocols, and solutions is preferred.
Understanding of software development technologies.
Experience with telecommunications network design, architecture, and support is preferred.
Some experience with project management and resource tracking desired.
Experience working in ‘outside the box’ solutions
Experience in custom application development required
Experience working on a variety of software development projects.
RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an EEO/AA employer.