Senior Audio/Video Engineer
Senior Audio/Video Engineer
Job Type: Full-Time, Exempt
Location: Belmont, CA
Department: Information Technology
The RingCentral environment is dynamic, success-driven, team-oriented and committed to providing world class service for its customers. Do you have the ability to thrive in a fast-paced environment? We are looking for candidates with an entrepreneurial spark!
We’re not a phone company; we’re a cloud business-solutions provider. We've thrown out the old PBX along with its rigid rules and eliminated the complexity and unnecessary expense of managing business communications the old way.
RingCentral’s Infrastructure Operations team is responsible for monitoring, maintaining and upgrading the backend infrastructure on which we deliver our cloud-based unified communications services to customers all over the world. RingCentral Cloud Operations is engineered for 99.999% uptime with domestic and international geo-redundant data centers. As a RingCentral Systems Engineer, you will be responsible for designing, deploying, maintaining and supporting the x86 virtualization environment including the underlying servers and storage systems at RingCentral.
RingCentral is a leading Unified Communications as a Service (UCaaS) provider, offering an innovating suite of telephony, contact center, video conferencing, and collaboration products for enterprise, mid-size companies, and small businesses.
RingCentral is looking for a Senior Audio/Video Engineer whose primary responsibility is to define, design, plan, document and implement highly available fault-tolerant audio / video technologies and solutions. In addition, you will be working with support teams to identify areas of recurring issues and incidents, identify root cause, and develop, implement, and document corrective actions. This position will be responsible for maintaining AV projects and resourcing requirements in the RingCentral IT portfolio management system, track project execution, identify and mitigate project risk, and ensure metrics are published to project completion. This position requires someone with leadership abilities, attention to detail, critical thinking with strong communications and presentation skills. The Senior Audio / Video Engineer is expected to engineer, design, provide project management to implement, maintain and support the hardware, software, operating system, and applications residing on the RingCentral IT environment with the sole purpose of ensuring that the IT environment adds value, is cost effective, reliable, updated, and available to RingCentral businesses and employees.
Engineer Audio/Video (AV) solutions by understanding business requirements, working with hardware, software, applications, network, telecom and mobility vendors and/or internal RingCentral departments on AV solutions.
Partner with vendors to evaluate, recommend, purchase, acquire the technical competencies in the solution, and complete the creation of the solution.
Design, build, implement and maintain AV solutions creating the standard/solution, test plan, define and publish productivity and progress metrics, define rollout phases and identifying pilot scenarios, create feedback mechanisms, training, documentation, and communications plans.
Provide project management of the solution including expense / budget, defining the project, resource requirements, creating a project plan, develop project description, major milestones, timelines, and maintenance of project documentation.
Provide improvement, engineering, development, maintenance and deep support of AV services and AV related processes and procedures.
Provide service and/or technology leadership owning and presenting to management the direction and roadmap of the AV services / technologies for RingCentral.
Provide documentation, training and deep level support for the company’s AV solutions
Understand and recommend solutions such as replacement/upgrade of existing hardware, software, applications, self-help guides, process improvements, knowledge base, etc. to eliminate incidents and service requests.
Identify, design, and implement a knowledge management solution
Document knowledge and corrective action in the knowledge management solution
Follow standard ITSM/ITIL processes and procedures
Provide deep support for escalated AV issues as well as complex move, add, change and delete requests coming through the ticketing system.
Provide prompt and reliable AV technical support for the VIP and Executives in the company.
Actively participate and be available for IT related escalations as required.
Participate in repair/maintenance/support of IT hardware, software and applications
Ensure AV standards and solutions are in place and updated.
Manage Vendors and work closely with facilities to ensure a smooth buildout of AV solutions
Assist users in the operations of AV hardware, software, applications and services
Ensuring timely follow up and status updates until issue is resolved
Provide communications on all escalated issues to management and other support teams. Document progress of escalated incidents.
Bachelor's degree in Information Technology, CS, MIS, Business, or related field
Minimum of 3+ years of designing, recommending, engineering, implementing, and supporting AV technologies
Strong understanding and experience with a wide range of AV technologies which include but is not limited to AV control systems, mixers, AV switcher, microphone, cameras, presentation clickers, and other technologies/solutions related to this role.
Strong project, portfolio and resource management skills
Ability to resolve issues quickly and develop / pivot to backup solutions for events
May be required to be on call 24x7 to provide support for AV related events and activities.
Must be able to lift over 50lbs, carry AV equipment, TV, desktops, laptops, misc. peripherals
Must be capable of navigating a push cart or hand truck.
Ability to work with little or no supervision from direct manager
Demonstrated analytics and problem-solving skills
Excellent customer service and communications-oriented skills with the ability to handle sensitive and challenging support situations with a calm and methodical approach.
Self-motivated individual capable of working in a face-paced, dynamic environment
Detail and results oriented; skilled at both planning and hands-on execution
Ability to excel in a team-oriented, collaborative, and fast-paced environment
Strong documentation skills
Passion for learning and knowledge transfer
Excellent ability to facilitate meetings with multi-organizational stakeholders, understanding explicit and implicit deliverables
Excellent written, verbal, and presentation skills
RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the second consecutive year. RingCentral is headquartered in Belmont, Calif.
RingCentral is an EEO/AA employer.