Competitive Intelligence Manager

Marketing Belmont, California


Description

Competitive Intelligence Manager


Job Type
: Full-time, Exempt
Location:  Belmont, CA
Department: Marketing

 

Job Description

We are looking for a competitive research expert to join a growing team focused on serving small and medium businesses (SMBs). This role’s primary goal is to provide a cross-functional organization with actionable insights on our customers, competitors, and the market. Our ideal candidate is curious, analytical, and able to develop a strong, fact-based point of view. Success in this job demands both the ability to do detailed “heads down” analytical work as well as “heads up” engagement with internal business partners and outside information sources.


Responsibilities

  • Develop a deep understanding of RingCentral’s SMB product portfolio, target market, and competitor landscape.
  • Work closely with Marketing, Product, and Sales to define the most critical questions we must answer to best serve our customers and grow our business.
  • Conduct primary and secondary research—both qualitative and quantitative—to gather relevant information from across a variety of sources.
  • Analyze data to uncover meaningful insights on our customers, their businesses, and the competitive markets that serve them.
  • Synthesize the results into clear points of view that fuel new ideas and better decisions.
  • Provide weekly, monthly, quarterly, and ad hoc reporting on findings and impact.


Qualifications

  • Bachelor’s degree, M.B.A. preferred
  • 5+ years of experience as a marketing researcher, preferably in technology or consumer markets or with a research firm.
  • Experience with broad array of qualitative and quantitative research approaches, including field interviews, surveys, conjoint analyses, and customer journey mapping.
  • Proven success in driving research programs from concept to execution to application.
  • Strong people skills to team with stakeholders across the organization.
  • Strong verbal and written communication skills to translate learnings into actionable recommendations via presentations, playbooks, and enablement resources.
  • Strong project management skills to manage multiple priorities under tight deadlines in a fast-paced environment 


About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an EEO/AA employer.