Senior Billing Analyst

Finance Charlotte, North Carolina


Senior Billing Analyst

Location: Charlotte, NC
Type: Full-time/Contract-to-Hire
Department: Revenue Operations - Billing

Traditionally, business communications comprised a series of inflexible, expensive, and disparate systems: on-premises hardware-based private branch exchanges, or PBX systems, which are still prevalent in businesses today. The emergence of the cloud and SaaS business models, combined with the proliferation of smartphones and tablets, as well as the corresponding new paradigms in user experiences, has revolutionized how people communicate. RingCentral is leading the charge in cloud-based communications.

RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud-based business communications and collaboration solutions.  RingCentral’s cloud solution is easier to manage, and more flexible and cost-efficient than legacy on-premises communications systems. It meets the needs of modern distributed and mobile workforces spanning SMB to enterprises globally. RingCentral has been growing +30% y/y for the last several years along with improving profitability and with $700M+ revenue run rate.

Examples of Wall Street analyst quotes post Q4 earnings:

  • Deutsche Bank: “Running away with the UCaaS market.”
  • Craig Hallum: “Perfect Executive, No Excuses.”
  • Merrill Lynch: “RingCentral as 2019 top pick.”

The Position

We are expanding our revenue operations team and looking for experienced a Senior Billing Analyst to thrive in a fast-paced and goal-oriented department. This position reports to a Revenue Operations Billing Manager and is an interdisciplinary position, which interacts with Billing, Sales, Legal and various Operational Managers.


  • Review and resolve post-sales customer disputes:
    • Act as a liaison with external customers and internal stakeholders (Sales Ops, Legal, CSM, Collections)
    • Validating contract rates versus invoices generated to ensure accuracy and completeness
    • Calculating adjustments (including credit memos), generating rebills and ensuring all adjustments are booked
  • Participate in customer account reconciliation projects
  • Complete quarter-end close per internal published calendar
  • Point of contact for other Billing team members located in our global offices
  • Ensure all cases are completed in a timely manner and escalate all dependencies
  • Engage in special projects to serve as SME to drive system or process enhancements
  • Serve as a mentor to junior billing analyst in Charlotte office
  • Assist with the deal desk review of sales opportunities, contracts, and non-standard transactions
  • Assist Managers in performing internal control procedures to ensure SOX compliance
  • Review the validity of dispute and provide adjustments amounts as appropriate


  • 3+ years of experience Billing and AR Operations experience required
  • 1-2 years of customer-facing dispute resolution
  • Bachelor's degree in accounting or finance
  • Knowledge of revenue accounting
  • Experience with mid-volume phone calls to resolve disputes
  • Solid planning and prioritization skills. Demonstrates high energy with the ability to remain flexible and change priorities in a challenging and fast-paced environment
  • Strong oral and written communication skills and customer service skills are required
  • Exemplify an eagerness to learn and take on challenges in a rapidly growing and dynamic environment
  • Must be a team player and self-start
  • Detailed-oriented with excellent analytical skills for data mining (with high volume transactions)
  • Software as a Service (SaaS) experience is a plus
  • SFDC and NetSuite experience is a plus
  • Excellent computer skills with MS Office software, including intermediate to advanced Excel, Word, and PowerPoint, etc.
  • Independently takes ownership to manage assigned tasks
  • Flexible and willing to work overtime when needed

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an EEO/AA employer.