IT Support Analyst
Description
Company Overview
Rightpoint, a Genpact company (NYSE: G) is a global experience leader. Over 12 offices work with clients end-to-end, from defining and enabling vision, to ensuring ongoing market relevance. Our diverse teams lead with empathy, data and creativity—always in service of the experience. From whiteboard to roll-out, we help our clients embed experience across their operations from front to back office to accelerate digital transformation through a human-centric lens. Rightpoint has been recognized among the top customer experience consultancies in The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2020.
Are you someone who wants to create change in the way business is done? Do you want to work with inspired and like-minded intrapreneurs? Us too! We take our work very seriously, but we have fun doing it. And we’re searching for passionate, talented people to join the Rightpoint team.
Our Commitment to You
No matter who you are, where you come from, who you love, what you believe, or what you get excited about, we bring people together to make phenomenal work. That's what makes us Rightpoint!
Job Description
The IT Support System Admin assists employees with a wide array of computing and other technical IT issues on a day-to-day basis. The ideal candidate needs to have the aptitude to lend technical assistance for 500+ in-person and remote users both quickly and gracefully. The candidate must also be generally excited about all things technology, exhibit outside-the-box thinking and have an approachable attitude and personality.
Responsibilities
- Design, manage, and maintain a modern cloud based IT system and endpoint based management solution
- Provides prompt professional remote support in a fast-paced environment.
- Responds quickly to support requests and manages these requests in the Help Desk ticketing system (Jira Service Manager)
- Identifies recurring problems, works with the team to identify the root cause, then plans and executes the necessary steps to eliminate possibility of reoccurrences
- Assist in the creation and expansion of internal IT knowledgebase documentation
- Track inventory information as it relates to technology equipment and accessories; assists in ordering additional equipment when necessary
- Provide mentoring and training to junior support staff
- Provides support coverage during non-business hours if necessary (agreed with manager) to ensure progress towards resolution
Minimum Requirements
- A minimum of 5+ years prior IT help desk or similar system support experience is required
- Experience supporting both Windows and Mac software environments
- Exceptional documentation skills and attention to detail for documentation (design documentation, processes/procedures, environment diagrams, etc.) are desired
- Basic network troubleshooting skills (IP, DNS, wireless, Aruba/Cisco LAN, VNET) is required
- Experience with Active Directory / Office365 / Azure AD /Entra management required
- Ability to troubleshoot and resolve issues related to Azure environments is required
- Experience with virtualization solutions including Microsoft Hyper-V or VMware vSphere/vCenter
- Desire to learn about other cloud environments (AWS, GCP, OCS)
- Exceptional verbal and written communication skills systems is required
Education
- Bachelor's Degree in Computer Science strongly preferred
- Technical desired certification (eg A+, Network+, MCSA, GISF) recommended
Additional skills
- Experience automating common administration tasks with PowerShell
- Application packaging and distribution
- Experience with Microsoft E3/E5 capabilities
- Experience with Azure DevOps
- Knowledge of ITIL service management principles
Benefits and Perks at Rightpoint
- 30 Paid leaves
- Public Holidays
- Casual and open office environment
- Flexible Work Schedule
- Family medical insurance
- Regular Cultural & Social Events including Diwali Party, Team Parties, Team outings, etc.
- Continuous Training, Certifications, and Learning Opportunities
EEO Statement
Rightpoint, a Genpact Company, is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.