Analytics and Insights - Lead Analyst

Business Intelligence & Data Analytics Remote, United States Chicago, Illinois Greater Detroit Metro, Michigan Atlanta, Georgia Boston, Massachusetts Dallas, Texas New York, New York


Description

Rightpoint, a Genpact company (NYSE: G) is a global experience leader. Over 700 employees across 12 offices work with clients end-to-end, from defining and enabling vision, to ensuring ongoing market relevance. Our diverse teams lead with empathy, data and creativity—always in service of the experience. From whiteboard to roll-out, we help our clients embed experience across their operations from front to back office to accelerate digital transformation through a human-centric lens. Rightpoint has been recognized among the top customer experience consultancies in The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2020.

Are you someone who wants to inspire change in the way business is done? Do you want to work with encouraged and like-minded intrapreneurs? Us too! We take our work very seriously, but we have fun doing it. And we’re searching for passionate, talented people to join the Rightpoint team.

Our Commitment to You

No matter who you are, where you come from, who you love, what you believe, or what you get excited about, we bring people together to make phenomenal work. That's what makes us Rightpoint!


The Analytics and Insights Lead Analyst will be responsible for leading an analytics scope of work in direct partnership with the client to enhance their customer experience goals. The focus of the scope of work is to leverage data from various entities within the client’s organization to draw meaningful insights to drive their short and long-term customer experience strategies and objectives. This brief covers two potential roles – both of which require analyzing experience technology to assess the efficacy in achieving customer strategy goals.

  • One position is primarily focused on business-level strategic Product analysis, aligning the Product team to organizational goals, supporting prioritization efforts, and sharing key insights developed in ongoing data analysis.
  • The second requires an aptitude and interest in understanding the architecture and measurement tools of experience technology in order to leverage and identify available data for insights.

 

What You’ll Be Doing and the Impact You’ll Make:

  • Both roles allow for leadership and ownership opportunities on a defined piece of scope executed in direct partnership with the client teams.
  • The partnership on the client side will include engaging and working directly with product owners, designers, tech developers, and solution architects, market researchers, etc.
  • The scope of work will include working on the entire spectrum of customer experience analytics – designing and conducting analytics exercises to draw insights on optimization and enhancement opportunities, using these to assist with road-mapping exercises based on outcome potential, and helping build incremental yield scenarios for these customer strategies recommendations.
  • You will work in a highly multi-functional environment – working with data governance and enablement resources to identify relevant and accurate data sources as well as product management, design, tech and solution architecture team members.
  • You will define and execute analytics workstreams focused on measurement strategies, optimization analytics, strategic consulting, and data education.
  • The focus of our customer experience analytics work is channel agnostic and focused on establishing customer-centric strategies leveraging data from the entirety of customer journeys across all channels and engagement points.
  • We operate with high standards of delivery excellence and will rely on you to contribute the same, on both the execution and evolution of these goals.
  • We function as trusted advisors to our clients, understanding their challenges by transforming data into rich, meaningful, and relevant insights in a way that aligns to their customer strategy needs.
  • In our work, we seek to unravel complexity and work with diligence and empathy to ensure client comprehension.

 

What We’d Love To See:

  • Ability to generate hypotheses, run exploratory analysis, and identify trends to build relevant, story-driven insights.
  • Experience leading analytics workstreams within projects and identifying cross-functional opportunities for analysts to partner.
  • Excitement and curiosity to think beyond the data to interpret business strategy recommendations and impact.
  • Use of data from the entire spectrum of channel engagements for customer centric and holistic analysis.
  • Strong leadership skills and a desire to develop additional skills as necessary to lead the designated Product leadership in adopting a maturing set of analytics to inform optimization, embedding analytics in the design decisioning process, and exploring opportunities for transaction and product enhancements within the larger customer journeys.
  • Use of digital analytics platforms and subsequent data tagging structures including Google Analytics 4 and Adobe Analytics.
  • Strong data visualization and analysis skills with expertise in tools such as Tableau, Power BI, Qlik, etc.
  • Ability to understand large data sets and use appropriate technologies and methodology to manipulate data (e.g. SQL, R, Python).
  • Understanding of statistical methods and analysis such as regression, clustering, and time series analysis.
  • 5 to 10+ years of experience required. (Consultancy/digital agency experience is a benefit but not a requirement.)
  • People management experience a plus. 

Key Performance Indicators

  • Exhibit confidence and not be afraid to ask questions to bring clarity, share ideas and challenge the norm. (Think outside the box.)
  • Exhibit exemplary client service skills, to all people, regardless of level - inside or outside of the company.
  • Communication skills, both written and verbal, should be professional, concise and effective.
  • Ability to “own” your work – take initiative, be proactive, anticipate and complete projects in a comprehensive manner.
  • Exhibit a willingness to learn, problem-solve and help others. Don’t just be the student - be the teacher.
  • Creativity combined with strong ability and a conviction to innovate and deliver best-in-class solutions is key.
  • Ability and willingness to promote our capabilities internally and externally with energy and passion.

 

Why Rightpoint?

  • Flexible PTO – If you need a day off or an extended vacation, take the time!
  • Hybrid work environment: Casual and open office or Remote…You choose!
  • Great insurance coverage (Multiple Options) and flexible spending accounts
  • 401K with Company Matching
  • Regular Cultural & Social Events including: Community Volunteer Opportunities, Happy Hours, Team Outings, Intramural Sports, and more
  • Monthly WFH/cell phone stipend
  • Continuous Training, Certifications, and Learning Opportunities
  • Diversity, Equity, & Inclusion: We care about making Rightpoint a more diverse, equitable, and inclusive organization to bring about meaningful and measurable changes to representation, team member experience, and client engagement. Here's how:
  • Employee Resource Groups (ERG): Our ERGs are created and run by team members who share a common community, identity, or allyship. Right now, our ERGs include Parents, Pride, POC, and Womxn. These groups play a vital role in contributing to Rightpoint’s inclusive environment where all are valued and empowered to succeed.
  • Partnerships: Out-in-Tech, POINT Foundation, WomenHack, Girls Inc., and more!
  • Mentorship Program

 

EEO Statement

Rightpoint, a Genpact Company, is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.