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Description

JOB SUMMARY

Elicits, analyzes, specifies, and validates business needs of stakeholders. Interviews stakeholders, gathers and compiles user requirements. Develops business architecture to align technology strategy with business strategy. Applies proven communication, analytical, and problem-solving skills to help the organization make good technology decisions. Proactively works with other Business Analysts, Sr Business Analysts, IT Project Managers, developers, and all Stakeholders to look for new technologies to optimize business processes. Plays a pivotal role in ensuring the Information Technology Division understands business requirements.  Researches software and hardware; analyzes data to determine issues and makes recommendations for improvement.  Facilitates user acceptance testing and technical training plan development.  Supports other critical responsibilities within Operations Analysis and Solutions

 

Minimum Qualifications 

EDUCATION/TRAINING

  • Bachelor's degree from an accredited college or university in Business Administration, Computer Science, Finance, Information Systems; or other closely related field

 EXPERIENCE

  • Two years progressive/relevant experience in one or more of the following:

    • Supporting multiple projects in an Agile cross-functional environment leveraging Scrum, business analysis, and project management techniques
    • Eliciting business and technical requirements and user acceptance testing on applications and solutions
    • Assisting efforts in designing and executing business analysis activities within the project lifecycle to meet client business needs
    • Assisting the formulation of cross-functional teams to support technology initiatives with varying levels of complexity
    • Assists, Designs, and Implements short- and long-term solutions to meet business needs with existing toolsets
    • Guides design, development, and implementation of software and hardware solutions, systems, or products
    • Leveraging technology to improve efficiency of a business function
    • Establishing and improving business processes; related modeling/mapping
    • Technical support of software, hardware, and database management
    • Operational management of a department
    • Working with cross-functional teams to complete development products
    • Technical training, coaching, and work instructions creation.
    • Data analytics and KPI development
    • Developing and implementing strategic and business plans
    • Experience with UTA mission-critical systems (Such as ERPs and CRMs)

KNOWLEDGE:

  • Working knowledge of Azure DevOps
  • Intermediate knowledge of UTA or similar technologies, business processes and functions
  • Prefer intermediate knowledge of basic UTA organizational departments and roles
  • Familiar with technology and process development
  • Working technical knowledge of desktops, systems, networks, application development, and methodologies
  • Working knowledge and experience with core software applications, including MS Office 365, mobile applications, and other office productivity tools
  • Prefer excellent understanding of UTA goals and objectives and how they relate to changing technology
  • General understanding of current network hardware, protocols, and standards, including TCP/IP networking and Windows OS
  • Basic understanding of reporting tools (SQL, SSRS, Power BI)


SKILLS:

    • Conflict Resolution & Problem-solving
    • Interpersonal Relationships 
    • Manage projects without supervision
    • Organization, Time Management, and Self-Management
    • Demonstrated skills in project management and project management software, including mobile applications and web-/cloud-based solutions/tools
    • Excellent written and oral communication skills
    • Excellent listening, presentation, and interpersonal skills
    • Excellent facilitation and elicitation skills
    • Strong customer service orientation
    • Visual modeling and process documentation
    • Manage projects with limited supervision


ABILITIES:

    • Demonstrated ability to be self-directed
    • Communicate ideas in both technical and user-friendly language
    • Communicate well with others at every level of the organization
    • Think logically and analytically with attention to detail
    • Effectively prioritize and execute tasks while under pressure
    • Document process and specification requirements
    • Learn new software tools and techniques to implement solutions in meeting business needs (e.g., SQL Management Studio, Power BI, Asana)           

Occasional evening and weekend work to meet deadlines 
This job requires regular and predictable attendance 

- OR -
An equivalent combination or relevant education and experience.
                                                                                                                                                            

Pay Rate: $71,800.00 Annually

If interested, please apply before: September 8, 2025 @ 5:59 PM MST

As a full-time Administrative Employee, your Total Rewards Benefits Package will include:
  • Health, dental, vision, life/AD&D, short-term and long-term disability insurance (eligible after 30 days of employment), with Flexible Spending and Dependent Care accounts. Choice between Traditional Co-Pay or High Deductible Health Plans for medical coverage. HSA with company match available to employees enrolled in the HDHP. Benefit plans include coverage for domestic partners (eligibility affidavit required for coverage).
  • Onsite Health and Wellness Clinics for medical care at no cost to employees, spouses, domestic partners, and dependent children.
  • 22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA.
  • 10 paid holidays and two paid (2) floating holidays per year.
  • Retirement options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company matching.
  • Generous tuition reimbursement for higher education, available for any higher education degree (bachelor, master, or PHD). Course of study must be approved prior to enrollment.
  • Training, development, and career advancement opportunities.
  • Paid parental leave for birth, adoption, and child placement (after 12 months of employment).
  • Free transit passes for employees, their spouses, and their dependent children.
  • Employee assistance program – includes counseling, legal services, financial planning, etc.
  • UTA Well – a comprehensive wellness program designed to support employees and dependents in their health and wellness goals.
  • Free on-site fitness facilities and discounted membership to VASA Fitness and EoS Fitness.
  • Discounted cell phone plans with T-Mobile and AT&T.
  • Pet insurance plan options (tailored plan coverage based on pet’s health and needs).
For more information on UTA’s Total Rewards benefits package, please visit: https://jobs.jobvite.com/rideuta/#benefits 
 
* UTA promotes equal employment opportunities through its employment practices to current employees as well as internal and external applicants without regard to race, color, religion, national origin, disability, age, pregnancy, sex, sexual orientation, gender identity, veteran status, status as a parent, or genetic information. Applicants needing an accommodation under the Americans with Disabilities Act for any part of the application process should contact UTA Human Resources at 801-287-2324. A minimum of two workdays’ notice prior to the need for the accommodation is required.
 
**Utah Transit Authority is a drug-free workplace, subject to federal drug and alcohol testing regulations under 49 CFR Part 40, 655, and 219. All offers for employment are contingent upon a successful pre-employment drug test. If a pre-employment test returns a non-negative result, an application for employment may be rejected. All employees are subject to reasonable suspicion and post-accident testing for drug and alcohol use. All safety sensitive employees are subject to random testing for drug and alcohol use.



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