Manager of Light Rail Operations

The Manager of Light Rail Operations will report to the Director Rail Operations and will: lead, develop, and manage a diverse team of Light Rail Operations experts.  Develop and continuously improve positive employee and customer relationships using UTA way principles.  Leads and participates with peers and other leaders within service unit in cultural transformation, employee engagement, and continuous improvement.  Identifies and addresses critical issues and opportunities for individual and department growth. Develops and improves processes and procedures ensuring delivery of service that is extremely safe, reliable, and efficient with customer service at the forefront.  Provides leadership, support, and guidelines ensuring a positive and professional image throughout the service unit, the enterprise, and the community.  Build relationships and interact with all internal departments and support teams regarding service delivery and personnel.  Develop strategic recommendations to executives and management on how to optimize short and long-term growth. Understands state and federal oversight agencies to ensure regulatory compliance.  Develops and manages operations department budget.

• Five years as supervisor or manager with a demonstrated abilities in managing diverse teams.
• Experience in working with a unionized workforce in a collaborative atmosphere preferred.
• Rail transit experience and knowledge a plus.

• Project management techniques
• Strategic business plan development
• Budget preparation and cost control
• Hiring, training, developing and managing employee performance
• Operations leadership in implementing employee empowerment, motivational, and reward programs
• Administering and enforcing collective bargaining agreement provisions 

• Intermediate proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint)
• Oral and written communications

• Build and maintain interpersonal relationships
• Understand and perform statistical analysis
• Use creativity to develop plans and solutions
• Comply with Federal Transit Administration and Federal Railroad Administration rules and regulations
• Learn Rail Service Operations and apply company policies and procedures
• Lead, develop, and manage a diverse team
• Motivate behavior change
• Educate, train, and evaluate objectively
• Interact with all levels of employees 

• Embraces Outward Mindset – Exhibiting strong E.I. skills (self-awareness, self-management, social awareness, relationship management). Relating comfortably with people across levels, functions, culture, and geography. Partnering with others to get work done. Managing conflict. Seeking feedback without being defensive.
• Develops Self & Others – Taking action to continuously improve. Accepting assignments that broaden capabilities. Placing a high priority on developing others. Developing others through coaching, feedback, exposure, and stretch assignments.
• Ensures Fairness – Concerned with the welfare of others and expressing that concern on a personal level. Distributing resources fairly. Giving others a voice prior to reaching decisions that affect them. Reaching decisions through a fair process. Explaining to others why and how decisions were made that impact them.
• Puts Safety First – Acting as a Safety Ambassador by working safely, complying with requirements and serving as an example to others. Wearing required personal protective equipment. Supporting safety activities. Promptly reporting hazards, unsafe work practices, near misses, and accidents.
• Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values Differences – Recognizing the value that different perspectives and cultures bring to an organization.
• Builds Effective Teams – Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Drives Engagement – Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Ensures Accountability – Holding self and others accountable to meet commitments.

• Health, dental, vision, life/AD&D, short-term and long-term disability insurance (eligible after 30 days of employment), with Flexible Spending and Dependent Care accounts. Choice between Traditional Co-Pay or High-Deductible Health Plans for medical coverage. HSA with company match available to employees enrolled in the HDHP. Benefit plans include coverage for domestic partners (eligibility affidavit required for coverage).
• Onsite Health and Wellness Clinics for medical care at no cost to employees, spouses, domestic partners, and dependent children.
• 22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA.
• 10 paid holidays and two paid (2) floating holidays per year.
• Retirement options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company matching.
• Generous tuition reimbursement for higher education, available for any higher education degree (bachelor, master, or PHD). Course of study must be approved prior to enrollment.
• Training, development, and career advancement opportunities.
• Paid parental leave for birth, adoption, and child placement (after 12 months of employment).
• Free transit passes for employees, their spouses, and their dependent children.
• Employee assistance program – includes counseling, legal services, financial planning, etc.
• UTA Well – a comprehensive wellness program designed to support employees and dependents in their health and wellness goals.
• Free on-site fitness facilities and discounted membership to VASA Fitness and EoS Fitness.
• Discounted cell phone plans with T-Mobile and AT&T.
• Pet insurance plan options (tailored plan coverage based on pet’s health and needs).