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Description

JOB SUMMARY

Supervises operators reporting to work and in the train room.  Monitors and observes operators for fitness for duty.  Determines daily staffing and vehicle requirements, including scheduled service, vacation relief, and extra board requirements. Monitors the daily extra board work and builds the next day’s schedule to ensure optimum workforce utilization. Monitors the volunteer overtime, days off and the daily pull out to ensure the operators have the tools and information needed to perform their work. Addresses day-to-day issues following best practices, including responding to last-minute changes in time off requests, call offs, missouts, scheduling errors or unforeseen circumstances to ensure all work is covered and goes out on-time. Responsible for minimizing or eliminating missed trips or service interruptions. Collaborates with operations staff to update status on work assignments, vehicle assignments, detours, yard and tail track movements, and system issues. Works closely on union matters to resolve issues and to promote a positive work environment for all employees. Must demonstrate a commitment to safety that guides all aspects of work through consistent and professional behaviors in the performance of essential duties. Monitors policies and CBA agreements that pertain to any type of time off request from the employees. Develops partnerships with employees, union leadership and other departments to create positive change and help establish an enjoyable and productive work environment. Ensures compliance with all laws, regulations, and policies. Analyzes complex data; produces and distributes detailed reports to operations administrative and bargaining unit employees.     
 

MINIMUM QUALIFICATIONS

 
EDUCATION/TRAINING: 
High School Diploma or equivalent. Associates Degree or two years college education.
(Equivalency: may substitute two years of business-related work experience for one year of required college education.  For example, if the applicant has no college education, s/he may substitute four years of business-related work experience for the two years of college education.)
 
EXPERIENCE: 
Four years of leadership experience.  (Leadership experience may include supervision, operating instructor, union, community service, or other relevant experience.)  Good previous job performance.  (In evaluating previous job performance, the following will be considered: missouts, non-FMLA protected unscheduled absences, and formal disciplinary actions.  We check the last two years.) Two years of work experience in the Transit industry preferred. Two years of customer service experience.
Must have a valid Utah driver's license and no more than 4 moving violations in the past three 3 years; cannot have a violation of driving under the influence of alcohol and/or drugs within the last 5 years. 
NOTE:  Testing is Mandatory and must be completed to be moved forward.  However, Test scores will not be used in hiring decisions.
Knowledge/Skills: 
  • Windows Operating System
  • Microsoft Office
  • Excell
  • Transit routes and service structures.
  • Transit operations and work rules.
  • Hours of Service regulations and DOT compliance.
  • Extra board operations.
  • Operational considerations such as Operator assignments, fleet management, traffic and environmental factors.
  • Time and payroll submission procedures.
  • Collaborative practices and cross-functional teamwork.
  • Supervisory and leadership.
  • Written and verbal communication
  • Prioritizations and performance management.
  • Decision making
  • Sensitivity and Diplomacy
  • Interpersonal skills
  • Quantitative ability
  • Extra board operations and maintaining workforce efficiency.
  • Coordination and communication.
  • Time management and tracking.
  • Accuracy in documentation and record-keeping.
  • Data entry and management.
  • Problem-Solving.
  • Ensure that operations adhere to legal, regulatory, and collective bargaining requirements.
  • Controlling costs and implementing cost-saving measures.

Abilities:

  • Understand transit routes, service structures, and operational data.
  • Supervise extra board operations and workforce assignments efficiently.
  • Implement and monitor workforce plans.
  • Prepare and execute extra board assignments.
  • Assign and document open work.
  • Recognize operational challenges early and implement corrective measures.
  • Adjust schedules and resource allocation to optimize service performance.
  • Produce and manage work assignment materials.
  • Collect, process, and evaluate data.
  • Process and investigate feedback
  • Support and document change day activities.
  • Post and distribute mail and schedule changes.

Competencies:

  • Communicates Effectively – Creating an open environment in which thoughts are expressed freely and information flows easily.
  • Decision Making – Making sound decisions that consider multiple options, seeking input from others; reaching good decisions in a timely manner.
  • Drives Results – Fostering a strong bottom-line orientation; accomplishing objectives despite obstacles and setbacks; exceeding goals successfully; pushing self and others to achieve results.
  • Embraces Outward Mindset – Exhibiting strong E.I. skills (self-awareness, self-management, social awareness, relationship management). Relating comfortably with people across levels, functions, culture, and geography. Partnering with others to get work done. Managing conflict. Seeking feedback without being defensive.
  • Develops Self & Others – Taking action to continuously improve. Accepting assignments that broaden capabilities. Placing a high priority on developing others. Developing others through coaching, feedback, exposure, and stretch assignments.
  • Ensures Fairness – Concerned with the welfare of others and expressing that concern on a personal level. Distributing resources fairly. Giving others a voice prior to reaching decisions that affect them. Reaching decisions through a fair process. Explaining to others why and how decisions were made that impact them.
  • Puts Safety First – Acting as a Safety Ambassador by working safely, complying with requirements and serving as an example to others. Wearing required personal protective equipment. Supporting safety activities. Promptly reporting hazards, unsafe work practices, near misses, and accidents.
  • Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
  • Values Differences – Recognizing the value that different perspectives and cultures bring to an organization.
  • Builds Effective Teams – Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
  • Drives Engagement – Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
  • Ensures Accountability – Holding self and others accountable to meet commitments.
 
                                                                          - OR -
                         an equivalent combination of relevant education and experience.
         [UTA reserves the right to determine the equivalencies of education and experience.]

 This job requires regular and predictable attendance. 

 
UTA’s benefits package for full-time administrative employees includes:
  •  Health, dental, vision, life/AD&D, short-term and long-term disability insurance (eligible after 30 days of employment), with Flexible Spending and Dependent Care accounts.
  • Choice between Traditional Co-Pay or High Deductible Health Plans for medical coverage.
  • HSA with company match available to employees enrolled in the HDHP.
  • Benefit plans include coverage for domestic partners (eligibility affidavit required for coverage).
  •  Onsite Health and Wellness Clinics for medical care at no cost to employees, spouses, domestic partners, and dependent children
  •  22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA
  •  10 paid holidays and two paid (2) floating holidays per year
  •  Retirement options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company matching
  •  Generous tuition reimbursement for higher education, available for any higher education degree (bachelor, master, or PHD). Course of study must be approved prior to enrollment.
  •  Training, development, and career advancement opportunities
  •  Paid parental leave for birth, adoption, and child placement (after 12 months of employment).
  •  Free transit passes for employees, their spouses, and their dependent children
  •  Employee assistance program – includes counseling, legal services, financial planning, etc.
  •  UTA Well – a comprehensive wellness program designed to support employees and dependents in their health and wellness goals.
  •  Free on-site fitness facilities and discounted membership to VASA Fitness.

Pay Rate:  $71,800.00 per year
Close Date:  November 17th 2025 by 5:59PM

 

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