Customer Focus Specialist
Enhances UTA’s reputation with customers and stakeholders by responding to service and ridership concerns, community complaints, and positive recognition. Works within the organization as an advocate to ensure customer concerns are addressed and responded to timely. Analyzes customer trip history and evaluates account adjustment requests. Identifies trends; works closely with departments to identify root causes of customer service issues and develops solutions to improve service quality and mitigate problems.This is a career ladder position.
Associates Degree in Business Administration or a related field such as Communications.
Two years providing customer service to the public in a position with excellent verbal and written communication, with one year being in a position of trust requiring self-management. Basic proficiency in General Spelling/General Grammar.
- Experience investigating and resolving customer complaints
- Basic proficiency in MS Outlook and Excel
- Intermediate proficiency in MS Word
- Ability to type 40 wpm
- Ability to speak a second language
This job requires regular and predictable attendance.
- OR -
An equivalent combination of relevant education and experience.[UTA reserves the right to determine the equivalencies of education and experience.]
Close Date: Open Until Filled