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Description

Hop on board at the Utah Transit Authority (UTA), one of the most exciting and rapidly growing transit agencies in the country! As UTA expands and shapes the future of transportation, we need an exceptional leader to drive our Electronic Fare Systems Team to new places.
 
We’re looking for a dynamic and strategic leader to ensure our fare payment systems run smoothly, efficiently, and in alignment with customer needs. This is your opportunity to make a real impact on how riders experience public transit while driving innovation and operational excellence.
 
As the Manager of Electronic Fare Systems, you will:
  • Oversee many important functions required to administer and operate the fare system.
  • Keep the fare system running at optimal levels to ensure customers have a positive experience paying their fare when riding UTA.
  • Manage department operations and lead staff.
  • Manage the electronic fare collection system.
  • Manage the purchase and distribution of fare media.
  • Ensure compliance with policy and applicable laws.
  • Collaborate with other teams to provide fare support to customers.
 

MINIMUM QUALIFICATIONS

EXPERIENCE/EDUCATION/TRAINING
  • Minimum four to six years’ professional experience developing, implementing, and managing projects, including oversight of budgets, project performance, and revenue development.
  • Five years in public transit systems preferred.
  • Bachelor’s Degree in Business Administration /Management, Accounting, Finance, Statistical Analysis, or related field preferred
 
KNOWLEDGE
  • Thorough knowledge of fares, fare policy, product pricing, data analysis, and electronic payment systems.
  • Proficiency in Excel, SQL, or similar software preferred.
  • Experience facilitating meetings and presenting complex information in a professional setting.
  • Knowledge of federal, state, and local laws to meet ADA, Title VI, and local law requirements.
 
ABILITIES 
  • Business Acumen, Managerial Courage, Change Management
  • Communicates Effectively, Decision Making, Drives Results
  • Embraces Outward Mindset, Develops Self & Others, Ensures Fairness
  • Puts Safety First, Instills Trust, Values Differences
  • Builds Effective Teams, Drives Engagement, Ensures Accountability
 
This job requires regular and predictable attendance.
 
 
- OR -
An equivalent combination of relevant education and experience.
[UTA reserves the right to determine the equivalencies of education and experience.]
 
As a full-time Administrative Employee, your Total Rewards Benefits Package will include:
  • Health, dental, vision, life/AD&D, short-term and long-term disability insurance (eligible after 30 days of employment), with Flexible Spending and Dependent Care accounts. Choice between Traditional Co-Pay or High Deductible Health Plans for medical coverage. HSA with company match available to employees enrolled in the HDHP. Benefit plans include coverage for domestic partners (eligibility affidavit required for coverage).
  • Onsite Health and Wellness Clinics for medical care at no cost to employees, spouses, domestic partners, and dependent children.
  • 22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA.
  • 10 paid holidays and two paid (2) floating holidays per year.
  • Retirement options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company matching.
  • Generous tuition reimbursement for higher education, available for any higher education degree (bachelor, master, or PHD). Course of study must be approved prior to enrollment.
  • Training, development, and career advancement opportunities.
  • Paid parental leave for birth, adoption, and child placement (after 12 months of employment).
  • Free transit passes for employees, their spouses, and their dependent children.
  • Employee assistance program – includes counseling, legal services, financial planning, etc.
  • UTA Well – a comprehensive wellness program designed to support employees and dependents in their health and wellness goals.
  • Free on-site fitness facilities and discounted membership to VASA Fitness and EoS Fitness.
  • Discounted cell phone plans with T-Mobile and AT&T.
  • Pet insurance plan options (tailored plan coverage based on pet’s health and needs).
 
For more information on UTA’s Total Rewards benefits package, please visit: https://jobs.jobvite.com/rideuta/#benefits
 
Pay Range: $90,900.00 or more, depending on experience
If interested, apply before: Monday, March 24th, 2025 @ 5:59 PM MST
 
* UTA promotes equal employment opportunities through its employment practices to current employees as well as internal and external applicants without regard to race, color, religion, national origin, disability, age, pregnancy, sex, sexual orientation, gender identity, veteran status, status as a parent, or genetic information. Applicants needing an accommodation under the Americans with Disabilities Act for any part of the application process should contact UTA Human Resources at 801-287-2324. A minimum of two workdays’ notice prior to the need for the accommodation is required.
 
*Utah Transit Authority is a drug-free workplace, subject to federal drug and alcohol testing regulations under 49 CFR Part 40, 655, and 219. All offers for employment are contingent upon a successful pre-employment drug test. If a pre-employment test returns a non-negative result, an application for employment may be rejected. All employees are subject to reasonable suspicion and post-accident testing for drug and alcohol use. All safety sensitive employees are subject to random testing for drug and alcohol use.
 
 
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