Customer Success Manager

Account Management / Customer Excellence New York, New York


Description

Why join Revolution Foods?
Do work that matters supporting the mission of Revolution Foods, which provides healthy meals across the nation.

At Revolution Foods we value our employees and provide access to great benefits, pay, and opportunity, including:
  • Medical, dental, & vision plan options for full-time employees.
  • Company-paid life insurance coverage for full-time employees.
  • 14 paid holidays for full-time employees.
  • 10 paid vacation days for full-time employees.
  • Company stock options.
  • 401(k).

Details of Position:
  • This position is Full-Time.
  • Located remotely in New York Metro Area, United States 
Position Summary

We deliver “Happy & Healthy Students as A Service”

There’s a great reason why we serve over two million fresh and modern lunches each week to thousands of schools across the country. A revolution in the food industry is transforming how we feed the world. No more the yucky, pre-frozen, unhealthy meals of yesteryear. We’ve 100% modernized your students’ school breakfasts, lunches and dinners. Kids love our food and they happily tell us so every day. We’re also clean label, which means we’re doing a better job for the planet. You will feel great working with us.

Revolution Foods puts students at the center of everything we do, from menu innovation, to flavor profiles, to culturally sensitive ingredients and recipes.

The result is a complete transformation of citywide wellness in our schools and communities.

Our mission is to create lifelong healthy eaters by providing access to healthy, affordable meals to students and families throughout the country. And we make meals accessible to all, empowering our communities to end food insecurity everywhere.

But there’s more to us than yummy food. Having served nearly half a billion meals, we know a thing or two about scaling operations. Your challenge, should you choose to accept it, is to help us drive exponential growth.

As a Customer Success Manager, you’ll be the trusted advisor within your markets and:
  • Guide Customers on best practices towards increasing their meal participation, improving reimbursement profitability/margins, and significantly growing overall food service programs
  • Align Revolution Foods mission with Customers’ strategic objectives
  • Continually gather the Voice of the Customer via surveys and feedback, analyze findings
  • Collaborate with our operations team to deliver Customer excellence on a daily cadence
About you

You’re passionate about helping Clients grow their food service business and will be responsible for the successful adoption and overall success of Clients using fresh, modern food solutions and strategies. 

You are:
  • The CEO of your career & you always take big swings 
  • A strategic thinker & problem solver
  • Self-aware & empathetic
  • A believer that we win as a team
  • Highly collaborative
  • A player coach committed to reaching your full potential
  • A leader through influence vs authority
  • Comfortable when operating under ambiguity
  • Close proximity to school partnerships in NYC, with the flexibility to travel to our culinary center in Edison, NJ when needed
  • Able to travel up to 30% within your market for onsite meetings and engagement events 
Your role is focused on value delivery and business outcomes for both your Clients and the organization.

This is a challenging role that requires a proactive mindset, strategic problem-solving capabilities, the ability to motivate your Clients, and strong analytical skills.

You help your Clients get to value quickly, know when to engage C-suite executives, leverage net promoter score (NPS) and customer satisfaction (CSAT) data to listen to the Voice of the Customer, proactively prepare for and deliver Executive Business Reviews, create playbooks from scratch, and know how to position ROI to drive growth, and love sharing stories of Customer Success with the community.
Prefered Education and Experience: 
  • 4+ years of relevant Customer Success Management experience in the technology, education or culinary/food service industry
  • Excellence in a commission or quota carrying role
  • Passion for client success and a relentless commitment to advocating for clients and your team
  • Outstanding interpersonal skills and ability to communicate clearly and effectively (both written and verbal)
  • Analytically minded and able to leverage data to drive decisions and recommendations, with strong MS Office presentation skills
  • Prior startup experience


Revolution Foods is proud to be an equal opportunity employer. We make employment decisions based on merit and the Company’s business needs. In accordance with all applicable laws, the Company prohibits discrimination based on race, color, religious creed (including religious dress and grooming practices), gender, marital or registered domestic partnership status, age, national origin or ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), medical condition (including cancer and genetic characteristics), military or veteran status, sexual orientation, gender identity and expression, genetic information or any other characteristic protected by applicable federal, state or local laws.

We are an E-Verify employer where mandated by State or Federal contracts.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish