IT Support Administrator

Information Technology Essex Junction, VT

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PRIMARY EMPLOYMENT OBJECTIVE:
 
The IT Support Administrator is responsible for providing comprehensive daily IT support to all end users within Revision. This role involves maintaining hardware and software systems, managing asset inventory, and ensuring the security of IT infrastructure. The IT Support Administrator will work closely with both internal and external IT support teams, including a managed service provider, to remediate issues, deploy new technologies, and uphold information security best practices. This collaboration is essential to ensure the seamless operation of the organization's IT environment.
 

SPECIFIC ESSENTIAL DUTIES & RESPONSIBILITIES

 
  • Maintain and troubleshoot PC systems hardware and software.
  • Update and manage asset inventory records.
  • Address and resolve IT issues during regular and off-hours as required.
  • Provision, configure, and deploy new hardware and software.
  • Provide technical support an
  • Bachelor’s degree in Computer Science or a related field preferred. 
  • 5-7 yea
  • d guidance to end users.
  • Assist with technical project deployments and implementations.
  • Schedule, plan, and execute regular software upgrades.
  • Create, maintain, and troubleshoot Active Directory user accounts.
  • Troubleshoot wired and wireless network connectivity issues.
  • Maintain and manage physical security systems, including alarm systems.
  • Recommend and assist with hardware system upgrades and implementations.
  • Handle IT onboarding and offboarding procedures for employees.
  • Lead all hardware repair efforts.
  • Ensure the implementation and adherence to information security best practices

KNOWLEDGE, SKILL & EXPERIENCE REQUIREMENTS

  • Bachelor’s degree in Computer Science or a related field preferred. 
  • 5-7 years of IT experience in an office environment, including experience with manufacturing IT needs.
  • Advanced proficiency in Windows 10, 11; Windows Server 2019, 2022; antivirus systems (e.g., Norton, McAfee, Bitdefender); remote access software (e.g., TeamViewer, ConnectWise, Splashtop); ITSM software (e.g., SolarWinds, Zendesk); imaging software (e.g., Acronis, EaseUS); and advanced troubleshooting tools (e.g., Process Monitor, Event Viewer).
  • In-depth understanding of Windows desktop/server networking, VPN, remote connectivity, and general networking concepts. Experience with network security and physical security systems.
  • Exceptional troubleshooting skills, excellent interpersonal, organizational, and administrative skills, and strong customer service orientation. Ability to establish and maintain strong relationships with internal and external customers.
  • Proven ability to manage projects and lead technical initiatives.
  • Self-motivated team player with experience in technical support roles.
  • Excellent written and verbal communication skills.
  • Ability to maintain confidentiality of employee and customer records.
  • Consistent and accurate in executing policies and procedures.
  • Demonstrated project management experience, ability to lead technical projects and initiatives, and strong business ethics.
  • Experience working with managed service providers is a plus.
  • U.S. government authorization required.

WORK EnVIRONMENT (include physical requirements)  

  • Office based and manufacturing environment.
  • Some repetitive motion required.
WHY YOU SHOULD JOIN THE TEAM AT REVISION?
  • Robust medical, dental & vision – eligible on Day 1
  • Competitive Compensation
  • Sign-On Bonus
  • 401k Match
  • Paid Time Off
  • Paid Volunteer Time Off
  • Paid Parental Leave
  • Training & Career Growth
  • Tuition Reimbursement
  • Bonus Plan
  • Annual Merit Increases
  • Work Life Balance

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