Key Account Manager
Description
THE OPPORTUNITY
As a Key Account Manager, you’ll work closely with franchise clients to deliver data-driven insights and actionable pricing and business recommendations that drive profitability. Using RMS methodologies, you’ll analyze what drives consumer purchase decisions at the store, category, and item level, and present insights to franchisees and their management teams.
This is a fully remote position based in Madrid.
WHO YOU’LL WORK WITH
You’ll work on our European Consulting Services team, reporting to the Director of Consulting Services. Working closely with the Director, you’ll manage multiple franchise accounts and build strong relationships with key corporate and franchise stakeholders. You’ll partner with senior client leaders to discuss pricing strategies and support the effective implementation of those strategies across both company-owned and franchised locations.
We take pride in encouraging professional growth and collaboration, and you’ll find opportunities for personal development throughout the company.
WHAT YOU’LL DO
Manage franchise accounts and establish strong relationships with key corporate client contacts
Work with your team to create reports, presentations, and analyses
Present insights and recommendations to key corporate client contacts and franchisees
Regularly meet with franchisees in Italy to ensure they grasp and adhere to proposed revenue management strategies
SKILLS AND QUALIFICATIONS
- Native proficiency in English, Spanish, and Portuguese
- 3 + years’ experience in the hospitality or retail industry
- Experience in account management, franchise relations, business development, operations, or training
- Proficiency in Excel and PowerPoint
- Strong communication, presentation, and stakeholder-management skills
- Strong commercial, analytical, and problem-solving abilities
- Ability to manage multiple priorities effectively
- Willingness to travel as needed
PREFERRED
- Bachelor’s degree in Economics, Business, Hospitality, or a related field
- Experience in key account management, consulting, analytics, or revenue management
We offer a competitive benefits package designed to support our employees’ well-being and professional growth. Benefits may vary by location and may include:
- Private medical, dental, and vision coverage
- Pension and insurance benefits
- Paid parental leave
- 25 days of paid holiday (prorated based on start date)
- Paid public holidays
- Annual gym membership
- Public transportation support (where applicable)
- Tuition reimbursement program
- One paid day per year to participate in community or volunteer initiatives
Revenue Management Solutions (RMS) partners with restaurant brands to navigate an increasingly complex operating environment. Trusted by more than 50 leading brands across 40+ countries, we deliver data-driven analytics and technology-enabled solutions that optimize pricing, menus, and overall financial performance. Six of the top 10 U.S. quick-service brands and 16 of the top 30 global restaurant brands—representing more than 100,000 restaurants worldwide—rely on RMS to make informed business decisions that drive profitability while addressing rising costs, including inflation and labor. RMS holds five U.S. patents in menu pricing and customer segmentation and actively supports academic research to advance the field of revenue management.
Learn more at revenuemanage.com.
WHAT WE BELIEVE
Our goal at RMS is to create positive change in the communities we serve. With team members representing over 20 countries, we respect and embrace diverse perspectives, cultures, and experiences. We believe our differences strengthen our work and help us deliver better outcomes for our clients and each other.
Revenue Management Solutions is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or any other characteristic protected by applicable law.