Senior Technical Writer

Customer Success Chicago, Illinois


Description

ABOUT REVEAL

Reveal is the industry's leading eDiscovery platform powered by artificial intelligence. As a cloud-based software provider, Reveal offers the full range of processing, early case assessment, review, infrastructure and artificial intelligence capabilities. Reveal clients include law firms, Fortune 500 corporations, legal service providers, government agencies and financial institutions in more than 40 countries across five continents. Featuring deployment options in the cloud or on-premise, an intuitive user design, multilingual user interfaces and the automatic detection of more than 160 languages, Reveal accelerates legal review, saving users time and money. For more information, visit http://www.revealdata.com. 

Reveal is on a high growth trajectory with many technical roles to fill to support growing demand for our software. 

From your seat in our beautiful new office in downtown Chicago, you will have access to many key teammates to help respond to client requests timely.  Our office is in the heart of the loop with very convenient access to all major public transportation lines with full amenities including a new fitness center and luxury roof top deck filled with amenities such as pool, ping pong, foosball tables and golf simulator. Please be aware we are onsite with a traditional five-day work week schedule.  This is a fully in-person role.


POSITION SUMMARY

The Senior Technical Writer is responsible for sourcing, writing, and producing customer-facing content on a regular basis.  In this role, you’ll need to be a self-starter that’s capable of working as both a producer and an editor to generate user documentation and product training content.

The ideal candidate will have experience in developing customer-facing user documentation for technology products in traditional publication channels — either print or online. You’ll support both the product documentation and product training teams creating content that will be delivered through our online documentation and education channels.

You’ll be a key driver in shaping and delivering user training, documentation, and product educational content that will help increase software utilization while reducing customer support tickets.

We’re looking for a technical writer that’s willing to roll-up their sleeves and create great content that supports our existing and rapidly growing customer base.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Creating and updating user documentation for all Reveal products
  • Assist with the creation of scripts for online certification courses
  • Write, curate, and edit content for accuracy, clarity, and usability at every level
  • Model and format content into viable, feasible, and desirable solutions
  • Define and apply consistent voice and tone throughout a content journey
  • Consolidate concepts from multiple data sources into simplified, easy-to-consume technical content
  • Work closely with product team on daily basis to prioritize user documentation tasks
  • Execute periodic content audits to ensure user documentation and training content is up to date with latest software releases

SPECIAL KNOWLEDGE, SKILLS, ABILITIES AND TRAINING

  • Driven, collaborative individual who is a team player
  • Ability to build and cultivate strong relationships with internal customer teams including Customer Success, Development, and Product
  • Problem solver with strong attention to detail
  • Track-record developing user documentation and educational content for a software company
  • Strong research and technical writing skills
  • Excellent written and oral communication skills
  • Problem solver with strong attention to detail
  • Ability to quickly learn and understand technology
  • Experience in the Legal and/or eDiscovery industry is considered a plus

 

EDUCATION & EXPERIENCE

  • Bachelor’s Degree
  • 3+ years’ experience in technical writing
  • Excellent organization and time management skills to handle multiple, competing demands

This job description reflects the present requirements of the position.  As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.

“Reveal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.”