Junior Technology Specialist
Description
Position: Junior Technology Specialist
Reports To: Director of Site Reliability
Location: Chicago, IL
Job Overview
Reveal is seeking a bright, multitasking, and self-motivated Junior Technology Specialist to support our growing and fast-paced tech company.
From your seat in our beautiful new office in downtown Chicago, you will have access to many teammates to help respond to clients timely. Our office is in the heart of the loop with very convenient access to all major public transportation lines. Please note that we are onsite with a traditional five-day work week schedule. This is a fully in-person role.
Responsibilities & Duties
- Local IT support to install, maintain and support local office hardware, including computers, mobile devices, network equipment, servers, and software.
- Resolve employee technical issues in partnership with our 3rd party help desk (Enable).
- Troubleshoot hardware, software, and network problems and document problem resolution to maintain organized storage of local IT equipment.
- Assist in HR/ IT asset management.
- Work closely with HR to manage employee onboarding / off-boarding processes related to IT equipment and access.
- Identify opportunities to streamline employee & IT asset request, transfer, and disposal processes.
- Administer enterprise platforms culture, leadership, and employee development.
- Ensure all computers operate within company compliance.
- Exemplifies and promotes our values of integrity, respect, teamwork, and excellence.
Characteristics
- Serves as a role model and promotes professional behavior.
- Must possess excellent written and verbal communication skills with people in multiple disciplines and multiple levels of the organization.
- Willing to get involved in multiple assignments and IT competency areas.
- Exhibits an open mind and explores possibilities.
- Strong troubleshooting and problem-solving skills.
- Passion to deliver an exceptional customer service experience to all employees
Education & Experience
- Bachelor’s degree in MIS or Business or equivalent work experience.
- Experience working in a team-oriented, collaborative environment.
This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.
Hiring Policy
This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.
Reveal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reveal does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Reveal considers candidates with existing visas, but does not sponsor new visa applications.