Customer Service Executive (12 month Fixed Term Contract)

Operations London, United Kingdom


Description

The role

With over 8 million members, VoucherCodes is one of the UK’s largest money saving websites. Partnered with big brands like ASOS, Nike, Argos, Expedia and Domino’s, we receive over 8 million visits per month. Right now, we’re looking for an enthusiastic Customer Service Executive (12 month Fixed Term Contract) to work as part of our User Support and Sales Operations team. 

Your role will sit within the Operations team, helping to maintain a high standard of promotional opportunities and provide support to the partners of VoucherCodes. As an Customer Service Executive you’ll be responsible for adding and verifying the promotional opportunities and reward offers on VoucherCodes.co.uk as well as responding to a range of queries from our partners & users.

This is a great opportunity for someone who has a passion for B2B, B2C and online advertising. You’ll be working closely with our B2B team to help promote vouchers for our members and collaborating with other teams to resolve user enquiries.  This is a great chance to improve communication skills and learn all about one of the UK’s most popular savings websites. We’re looking for someone who is motivated and has a great attention to detail. Being happy to work independently and as part of a team is essential and in return, you’ll get hands-on experience working on one of the UK’s most popular websites and contribute directly to its growth.

What we need from you

  • A passion for online shopping and confidence using the internet
  • Ability to quickly adapt to a new CMS and other software
  • Experience working with data
  • A great eye for finding the best savings possible. A strong customer focus and a tenacious pursuit of business and team goals
  • Ability to prioritise a complex workload under pressure
  • Forensic attention to detail
  • Excellent organisational and administrative skills
  • Can follow instructions and carefully follow house style rules
  • Able to complete repetitive tasks to a high standard
  • Great communication and organisational skills with a friendly, positive and can-do manner
  • Comfortable providing excellent customer service by researching and resolving any query in a friendly and efficient manner

What you’ll be doing

  • Investigating and resolving customer service issues, using our Customer Relation Management tool, Zendesk.
  • Adding promotional opportunities to prominent areas of our website
  • Checking imagery on our website and updating it when required
  • Adding reward offers and new brands pages to our website. 
  • Frequently communicating with the team to flag any issues with promotional opportunities, imagery, brand pages and links.
  • General administration to support Operations team

What you’ll get from us

  • A culture that pushes you to be your best self
  • Two uninterrupted hours a week dedicated to your personal development
  • The flexibility to get that perfect work/life balance
  • Zumba, football, table football, and pool table to work off all the free snacks
  • Quarterly socials to let your hair down with your team

Join us at our bright, spacious open-plan office. Situated in the heart of London, we occupy all three floors of Yeoman House in Clerkenwell. The area is home to a wonderful array of cafés, restaurants, pubs and galleries. For the more adventurous, there's some of the best street food London has to offer right on our doorstep.You will also have flexibility to get that perfect work/life balance by working some days remotely if you wish. 

So, what's next?

If we’ve piqued your interest, all you need to do to apply is send us your CV with a 200-300 word covering letter outlining why this role and VoucherCodes appeal to you (remember we’ll also have your CV so use this space to tell us what you’re excited about rather than what you’ve already achieved). 

VoucherCodes is part of Ziff Davis. Ziff Davis (Nasdaq: ZD) is a vertically focused digital media and internet company whose portfolio includes leading brands in technology, entertainment, shopping, health, cybersecurity, and martech. We aspire to build a sustainable, profitable and growing enterprise — and much of this is dependent on the calibre of people, technology and culture that are all important parts of the transaction. 

Want to know more? Check out our careers page https://www.vouchercodes.co.uk/careers/