Resolver Careers

Description

Resolver operates as a hybrid workforce where you can choose to work at home, in the office, or a mix of both. The ideal candidate for this role is remote in MST or PST, but EST candidates will still be considered.

We are looking for a Solutions Engineer (sometimes called a Sales Engineer) who will demo Resolver's products to new and existing customers. You may have been a Sales Engineer or come from another role, where you shared a passion for customer interaction and technology.

You will apply product knowledge throughout the sales cycle and collaborate across all departments within Resolver to ensure our products are presented accurately and our value prop is being articulated effectively.

Working with both net-new opportunities and existing customers, you can get creative with your storytelling to really demonstrate how our customers interact with Resolver's products. 

About Resolver:

Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose. 

We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada’s Great Places to Work six years in a row! 

So what does that really mean for you? 

The sales culture at Resolver is pretty fantastic. Everyone shares a mindset of working towards a greater goal as a team, working together to push deals forward. We’re a helpful and collaborative team!  

We are looking for a Presales Solutions Engineer (sometimes called a Sales Engineer) who will demo Resolver's products to new and existing customers. You may have been a Sales Engineer or come from another role, where you shared a passion for customer interaction and technology. You will apply product knowledge throughout the sales cycle and collaborate across all departments within Resolver to ensure our products are presented accurately and our value prop is being articulated effectively.

You'll use creative storytelling to really demonstrate how our customers interact with Resolver's products - if this sounds exciting to you let's chat! 

Your day to day - let's break it down! 

Application of Product Knowledge (50%)

Measures of success: Providing high quality responses and being prepared for customer facing meetings to put Resolver in the best position to win deals.

• Stays abreast of new features, bugs and configuration approaches from product, apps and professional services
• Prepares demonstrations within Resolver products based on information provided and/or research to meet and exceed a customer’s requirements
• Gathers customer requirements and assists in preparing accurate Statement of Works/High Level Estimates to be delivered by our Professional Services team
• Articulates responses to customer questions and RFP functional requirements to ensure appropriate coverage and to build confidence in our products/services

• Confidently present technical presentations of Resolver products and services for customers, partners, and prospects while assisting with the development of formal sales plans and proposals for assigned opportunities
• Technical preparation for demonstrations: setup/configuration of app servers and DB's, functioning software, computer with required cables/peripherals and materials

Sales Support (25%)

Measures of success: Collaborating with cross-functional departments to leverage all possible information to provide the sales team with clear and concise value and benefits to support the sales cycle.

• Determining key benefits for customers with Account Executives, Customer Success Managers, Executive Sponsors and Product team
• Effectively creating relevant customer stories to ensure clear communication of value proposition
• Support the sales team with discovery calls, RFPs, post demo activities and documentation in our CRM

People who Excel (Your Background):

• 3-5 years experience in a related role or field (Sales, Solution Engineering, or Customer Success) 
• Experience in B2B SaaS company is a bonus, extra points for work with an enterprise software
• Experience working with cross-functional teams; specifically, with technical teams (Product, Sales, Marketing, Professional Services)
• You’re a go-getter with an excellent ability to manage ongoing projects simultaneously
• You have exceptional communication skills and don't shy away from speaking publicly and presenting
• You’re someone who loves to take on challenges; you work hard to understand the in’s and out’s of new products and services
• You’re accountable for your work! You take the time to invest in research, learning, and practice to make yourself an expert in your field!

• Health and Wellness Benefits: 100% paid by us for health, dental & vision from day one. 
• Professional development: we have an external learning budget to help you grow and develop.  We host a learning workshop about every 6 weeks on topics like Time Management, Self-Awareness and Giving Feedback; we also have e-learning to meet the needs of our remote team. We offer a Career Development Program to help you identify and build your skillsets for internal growth opportunities and beyond. We also have a Coaching Program for all our managers. We know how important it is to have a good boss, so we invest in their development.
• Vacation: it's open, which means we don't worry about an accrual clock. On average, we see most folks enjoying between 3-4 weeks off a year.
• Parental leave: Best-in-class top-up for new parents - 100% for 15 weeks new parents and a bonus 5 weeks for birth mothers.
• RRSP: Matching up to 2.5%
• Flexibility & trust – While we are remote for now, we enable our team to create a work environment that will set them up for success. We hire adults and we trust you to manage your outcomes. Day-to-day, everyone is given the option to decide whether they want to work remote or in-office depending on the needs of their role.
• In the Office – You will have access to snacks and beverages and in-office fun like ping pong, group lunches, karaoke & games. We provide lots of opportunity for team socials too, including the folks who are remote!