UX Product Designer

Product Development Toronto, Ontario Edmonton, Alberta


Description

Purpose: 

As a Product Designer, you are responsible for designing the user experiences and interfaces of modern enterprise web applications. You will work directly with the Product Managers and Product Owners, to solve customer problems with design methodologies and best practices. You understand that design isn’t just about making things look nice, but creative problem solving through ideation, experimentation, validation, and, eventually, production usage. Ultimately, you appreciate the impact a great user experience can have on both a product and its users!

Job Location: Edmonton, AB or Toronto, ON

Resolver is now permanently hybrid –that means, you can decide to work in office, remotely or a mix of both depending on your preference! That location you see above is the region you are able to work within.

About Resolver:

Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organization scan protect people and assets and deliver on their purpose.

We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada’s Great Places to Work six years in a row

Resolver's Product team is a modern, fast-moving group of ambitious problem-solvers who are passionate about great tech. We aim to define, design, and collaborate to bring to life our amazing applications. We don't mean to boast, but we play a huge part in the innovation of our platform.

Pretty big deal, right? We think so! 

Your Responsibilities and Deliverables:

Design Strategy (25%)

  • Collaborate with the internal stakeholders and users to strategically develop designs that will enable unique product features to be successful.
  • Seek to deeply understand the subject matter and problems we're solving for our customers and explore multiple high-level approaches to solving them.
  • Build and mature Resolver’s design processes and methodologies that drives cohesive feature and application development.
  • Build out a design paradigm / library / best practices for all apps to follow while iterating on application changes.
  • Be an advocate for the end user that drives change to design and interaction with our products.
    Lead and facilitate co-creation workshops with users and stakeholders
Measure of success:
High level of interaction with users (weekly), process creation and maturation in place (with support from the Director of User Experience), design paradigm in place that is continuous nurtured, bi-monthly workshops, continuous subject matter knowledge advancement.

Research & Exploration (25%)
  • Create information architecture, storyboards, and document user flows.
  • Design and develop high to low fidelity wireframes and functional prototypes
  • Take an iterative approach to design based on user feedback and peer review.
  • Combine usability testing and application telemetry to refine the overall user experience.
  • Work closely with the product and development teams to ensure design meets function.
  • Present and defend designs and key milestone deliverables to design peers and executive level stakeholders.
  • Participate in regular design team reviews.
Measures of success:
Design outputs align with the subject matter and include various approaches (practical to exploratory), A|B testing is executed for all features, iteration is driven off customer data and cycled back into development with a clear rationale to why (or why not), development collaboration is clear and built into our process, final design outputs and decisions are clearly communicated with supporting data

Execution (50%)
  • Translating problem statements into well thought out prototypes incorporating established and innovative design practices that support user behavior.
  • Validate prototypes solve the defined problem by incorporating them into application scenarios per development.
  • Support the development and iteration of design during the feature lifecycle. Ensure the deliverable meets or exceeds the design requirements delivered.
  • Validate via testing, feature deliverable solves the defined problem by incorporating them into application scenarios post development.
  • Testing results must require quantitative, qualitative, and analytic based proof of solution and ongoing adoption.
  • Identify gaps and/or improvements in the existing platform. Work with product and development to ensure improvements are incorporated in a consistent and timely fashion.
  • In collaboration with the Application team, incorporate net new features into existing application with UX and configurable UI components driving a heighten experience and intuitive behavior from the user.
  • Iterate and expand all existing applications with the goal of driving a cohesive, intuitive, best in industry experience across all our applications.

Measures of success:
Prototype validation and alignment for all designs from stakeholders, process in place for sprint reviews of design outputs to ensure (1) design criteria are being met, (2) deliverable is aligning with original problem and solution, feature validation and adoption is tracked post-delivery, cohesive alignment between all apps, clear support channel for application design.

People who Excel (Your Background)

  • 5+ years of product experience building enterprise products
  • A great portfolio demonstrating a diverse set of software designs, as well as insight into the thought process that went into them.
  • Experience and track record of solving complex design problems.
  • Experience testing and validating design work.
  • Great attention to detail and well organized.
  • Excellent listener who is empathetic to users.
  • Exceptional verbal and written communication skills. Must be able to explain and defend design decisions.
  • Adaptive to changing needs and perspectives.
  • Team player energized by new ideas and insights from others.
  • An egoless attitude toward design and a passion to learn and grow every day.
  • Skilled in design for business applications; Expert in Sketch, Balsamiq, Invision, or comparable
  • wireframing and prototyping tools
  • Mobile and Responsive design experience.
  • An understanding of accessibility requirements.

During the process you will be meeting with these people:

What we’ll give you in return

Resolver is one of Canada's Great Workplaces. Culture isn't just something we write about (although we do), we live our values and challenge each other to be our best selves. We invest in Resolverites who will grow with us. Here’s how we do it:

  • Health and Wellness Benefits: 100% paid by us for health and dental from day one. And our vision care is every 12 months! We also offer a wellness/fitness reimbursement, that can go towards things like gym memberships, yoga classes, soccer membership fees or a bike.
  • Professional development: we have an external learning budget to help you grow and develop.  We also have e-learning to meet the needs of our Resolverites working remotely. We offer career development opportunities to help you build your skillsets for internal growth opportunities and beyond. We also have a Coaching Program for all our managers. We know how important it is to have a good boss, so we invest in their development.
  • Vacation: it's open, which means we don't worry about an accrual clock. On average, we see most folks enjoying between 3-4 weeks off a year.
  • Parental leave: Best-in-class top-up for new parents - 100% for 15 weeks new parents and 5 additional weeks of pregnancy leave for birth mothers.
  • Flexibility & trust – We enable our team to create a work environment that will set them up for success. We hire adults and we trust you to manage your outcomes. Day-to-day, everyone is given the option to decide whether they want to work remote or in-office depending on the needs of their role.
  • In The Office – If you choose to come into the office to work, you will have access to snacks and beverages and in-office games like Switch, chess and ping-pong. We also offer up lots of opportunity for team socials too, including the folks who are remote!

 Interested?

If you want to work in a highly collaborative environment and are committed to making a difference, click here to get the process rolling.

We truly appreciate all interest and will happily reply to qualified candidates.

Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at [email protected]