Director, Product Operations
Description
Resolver operates as a hybrid workforce where you can choose to work at home, in the office, or a mix of both. For this particular role, it would be great if you could come and hang out in real life once a week at our Toronto office!
About Resolver:
Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.
We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada’s Great Places to Work six years in a row!
What you’ll be doing:
What you’ll be doing:
Director of Product Operations brings consistency, alignment, and efficiency across our product teams, as well as cross functional collaboration with other teams and operations programs (support, services, revenue, development) that connect to the product and developments teams. All done with a goal of improving our products and elevating our team’s growth and learning opportunities through the maturation of our operations.
Process & Practices
- Build and mature our internal Product team Growth and Development programs with focus on the team and individuals.
- Scale all product processes relative to our team growth while aligning with industry best practices.
- Establish a repeatable format and process to host and communicate product strategy and roadmaps.
- Standardize product management communications across all product lines: Leadership updates on strategy, roadmaps, presentation styles, etc.
- Streamline the cross functional process for Product and Design to operate more efficiently and accurately.
- Collaborate with engineering leadership to connect and mature processes.
- Release Management oversight of all processes related to releasing Resolver products.
- Establishes a clear process and framework for the product team to consume data sources that will support their initiatives.
- Maturation of internal tooling (examples: ProductBoard & Pendo).
- Identify new tooling that supports the product team.
- Support and maintenance of product tooling with new product releases, timing, and impact to customers.
- Collaborate with Enablement teams to establish Product Learning and Enablement programs.
Business Data & Insights
- Works closely with cross departmental teams to establishes repeatable data foundations and reporting strategies.
- Establishes and maintains inhouse tooling to collect, connect, and analyze data that drives insights and better decision making.
- Identify new tooling and strategies to collect and curate data that drives insights and better decision making.
- Contribute to product strategy via the curation and distribution of data and insights to internal stakeholders.
- Support the Product initiative / problem discovery lifecycle by defining practical success metrics that can be measured via existing data sources.
- Support the product and design with establishing new data sources to track product delivery success metrics.
- Leverage data and metrics to prove ROI for all stakeholders.
- Leverage Jira and ZenDesk data to deliver a higher quality product to our customers: identify bug patterns, dips in capability quality, early mainsail issues, negative UX experiences.
Customer & Market Insights
- Establish a collaborative process to catalogue and organize cross departmental data sources that collect external market and customer data.
- Analyze and build reports and dashboards connecting data sources to drive insights and decisions within product.
- Support UX Research with customer and market data to build customer profiles, drive interviews, and define goals of research projects.
- Consume and connect Product Marketing competitive intel and win lose data.
- Analyze, manage, and extract Product insights, feedback, adoption data from internal products and systems (examples: SalesForce, Gong, Tableau, Loopio, Zendesk) to better understand evolving customer and market trends.
Qualifications & Education
- Applicable educational background (certificates, courses) in product operations.
- 2-4 years of experience in Product Operations.
- 2–4 year of experience working in a Product management role.
- Experience scaling processes and operations in a high grow tech environment.
- Exceptional communication skills both written and verbal.
- Ability to influence and lead cross-functional teams and indirect reports towards a common goal.
- Strong ability to coach team members towards key results
What we’ll give you in return
Resolver is one of Canada's Great Workplaces. Culture isn't just something we write about (although we do), we live our values and challenge each other to be our best selves. We invest in Resolverites who will grow with us. We have a comprehensive rewards package to show our team our appreciation for everything they do:
Health and Wellness Benefits: 100% paid by us for health, dental & vision from day one.
Professional development: we have an external learning budget to help you grow and develop. We host a learning workshop about every 6 weeks on topics like Time Management, Self-Awareness and Giving Feedback; we also have e-learning to meet the needs of our remote team. We offer a Career Development Program to help you identify and build your skillsets for internal growth opportunities and beyond. We also have a Coaching Program for all our managers. We know how important it is to have a good boss, so we invest in their development.
Vacation: it's open, which means we don't worry about an accrual clock. On average, we see most folks enjoying between 3-4 weeks off a year.
Parental leave: Best-in-class top-up for new parents - 100% for 15 weeks new parents and a bonus 5 weeks for birth mothers.
RRSP: Matching up to 2.5%
Flexibility & trust – While we are remote for now, we enable our team to create a work environment that will set them up for success. We hire adults and we trust you to manage your outcomes. Day-to-day, everyone is given the option to decide whether they want to work remote or in-office depending on the needs of their role.
In the Office – You will have access to snacks and beverages and in-office fun like ping pong, group lunches, karaoke & games. We provide lots of opportunity for team socials too, including the folks who are remote!
Interested?
If you want to work in a highly collaborative environment and are committed to making a difference, click here to get the process rolling.
We truly appreciate all interest and will happily reply to qualified candidates.
Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at [email protected]
Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at [email protected]