IFS Support Analyst
Description
Job Title | IFS Business Support Analyst |
Reporting to | Head of ERP Technical Delivery |
Location | Sydney |
Hours | Standard Office Working Hours |
RES acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Owners and Custodians of Country throughout Australia and their ongoing connections to land, sea and
community. We pay our respect to Elders past and present and to all Aboriginal and Torres Strait Islander peoples.
About RES
RES is the world’s largest independent renewable energy company with over a 23GW portfolio and the expertise to develop, engineer, construct, finance, and operate projects around the globe and is active in a range of energy technologies including onshore and offshore wind, solar, energy storage and transmission and distribution. RES is also responsible for the operational asset management of over 12GW on behalf of Clients.
We are driven by our vision to create a future where everyone has access to affordable zero carbon energy. We are proud of the 21 million tonnes of carbon offset each year by our global portfolio of renewable energy projects and we are proud of the people that developed and built them.
Culture of Care for our People, Our Planet, and Our Product
In joining RES, you chose to become part of an organisation built on a long history of operational excellence and care. We have always cared about our employee’s safety, wellbeing, and personal growth. We truly value and respect the individual contributions of our people and believe that diversity provides an important range of perspectives. A fair and inclusive culture makes us stronger. Our culture of care and inclusion extends to the environment and to external communities, stakeholders, clients, suppliers, and the carbon footprint we leave.
Qualified applicants will receive consideration for employment without regard to race, colour, relation, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status.
RES is a LGBTQ+ Inclusive Employer and Certified as a Family Friendly Workplace.
What we offer
At RES you can expect to join a warm and welcoming team in a business that wants you to succeed. Employee satisfaction is of paramount importance, and we show this through a wide range of benefits including a competitive bonus, genuine flexible working, generous and gender-neutral parental leave, 25 days leave (including the ability to swap cultural days of significance), annual skin checks, flu vaccinations, eye care, professional trade subscriptions, professional body membership, 4 paid volunteer days, and charity matching.
We are also dedicated to the personal and professional development of our employees via training and development opportunities and sponsored education.
The position
The IFS Business Support Analyst will play a critical role in supporting the implementation and ongoing maintenance of the IFS ERP system. This role involves providing technical support, troubleshooting issues, and ensuring the smooth operation of the system. As a subject matter expert within the CoE, the analyst will contribute to refining support processes, building the confidence and capability of end users and driving adoption. The analyst will provide a bridge between the Australian user base and global support and development teams to ensure that the needs and requirements of the Australian businesses are met.
Key Accountabilities
Application Support:
- Provide first and second-line support for the IFS ERP system, addressing user issues and system errors.
- Troubleshoot and resolve application-related problems, including analysing system logs and error messages.
- Assist with system configuration and personalisation.
- Maintenance and execution of user roles and permissions for IFS and connected systems in line with agreed structures and processes
- Participate in system testing and validation for new features or changes.
System Monitoring & Maintenance:
- Monitor system performance and health, identifying and addressing potential issues before they impact operations.
- Ensure the successful completion of maintenance tasks, including system updates, backups, and patch management.
- Support the implementation of product updates and enhancements.
User Support & Training:
- Act as a point of contact for end-user support, providing guidance and resolving inquiries related to IFS applications.
- Responsible for the ongoing effectiveness of user training. This includes ownership and maintaining training materials, and where necessary running training sessions to ensure effective use of the system.
- Create and maintain user guides, knowledge articles, and other support documentation.
- Support local users with requirements capture, refinement and communication to global teams
Incident, Problem and Request Management:
- Log and track tickets in the Service Management solution, ensuring timely resolution of incidents and requests.
- Undertake proactive Problem Management, identifying and addressing recurring issues to prevent future occurrences.
Data Management & Reporting:
- Assist in managing data integrity and quality within the IFS system.
- Identify trends and patterns to optimise performance of process, workflows and the user experience.
- Generate and analyze reports to support business operations and decision-making.
Evolution of the Centre of Excellence:
- Contribute to the development of CoE best practices, standards, and documentation.
- Participate in knowledge transfer activities and support the development of the CoE.
- Identify opportunities to introduce automation and proactive support initiatives.
- Identify opportunities to shift first line support activities to the IT Service Desk.
Collaboration & Communication:
- Maintain robust working practices and relationships across the Centre of Excellence.
- Work closely with other IT teams, business units, and external vendors to resolve issues and implement changes.
- Communicate effectively with users and stakeholders to ensure clear understanding of system status and support activities.
- Be an exemplary role model to encourage the avoidance of risk-taking behaviours across the business and provide the personal commitment never to “risk it”.
Knowledge | Skills |
• Expertise in at least one of the following IFS areas, and enthusiastic to broaden your understanding across other areas: Finance, Supply Chain, Procurement, Projects, Human Capital Management, Asset and Service Management • Understanding of IFS Solutions Manager related functionality, profiles and permissions setup. • Ability to perform workflow automations using IFS Events and Migration jobs, Custom Configurations, Lobbies and Reporting • Familiarity with ERP implementation processes and support best practices. • Proficient in applying ITILv3 good practice, such as Incident Management, Change Management, etc., to all essential functions and responsibilities. | • Troubleshooting and resolving technical issues related to IFS applications. • Strong analytical skills with the ability to assess and resolve system problems effectively. • Good documentation skills for creating user guides, knowledge articles, and support materials. • Ability to create and deliver training content tailored to various user levels. • Proficient in Microsoft Office products. • Ability to manage multiple support requests and prioritize tasks efficiently. • Strong communication skills for interacting with end-users and other stakeholders. • Capability to work independently as well as part of a team. • Ability to adapt to changes in system requirements and support processes. |
Experience | Qualifications |
Experience with IFS 10 or IFS Cloud. Experience in the other major IFS modules such as projects, Finance and Contracts, Supply Chain, HCM or Service Management Experience in supporting, implementing and maintaining enterprise and integrated applications. | Preferred: Undergraduate degree in Computer Science, Information Systems, Statistics, Mathematics, Economics, or related field |
The Interview
We want our candidates to perform their best at interview. If a traditional interview style does not suit you, or if you require assistance due to a disability, either physical or non-physical, please let us know.
Recruiting Process
This role will be advertised for 1 week internally for internal applicants and referrals. The role will be advertised externally if no suitable candidates are sourced.