We are committed to building a workplace where everyone feels heard and respected, and extending our culture of care so that every individual can reach their full potential. We want you to have a sense of belonging and feel valued for your contributions and the perspectives you bring.

Summary: 

As a member of the P&C Client Services group, the P&C Administrator supports administrative and operational aspects of P&C and all points of the employee life cycle. The P&C Administrator provides best-in-class customer service for employee’s P&C related needs, builds and manages streamlined processes, optimizes technology, and delivers insights. The P&C Administrator may focus on one area of P&C: onboarding, learning and talent development, or total rewards.

Requirements:   

• Leads day-to-day administrative processes, which may include background checks and drug screening, onboarding etc. (10%)
  • Continuously improves processes, optimizes systems and vendors to provide excellent employee experience, and improves efficiency.
  • Partners effectively with employees of all levels across the company, including client services team, talent acquisition, business leaders, and P&C business partners to streamline P&C business processes and enhance the employee and manager experience.
• Leads benefits related administrative processes, which may include leave of absence management, tracking and processing benefit invoices etc. (40%)
  • Serves as a point of contact for employees, managers, and external vendors.
  • Collaborate with Payroll and vendors as needed.
• Actively manages programs and employee data within P&C systems. (30%)
  • Supports configuration and ongoing system support within P&C systems, which may include ATS, pre-hire onboarding, HRIS, and/or LMS.
  • Owns day-to-day customer interactions with P&C systems, which may include ATS, pre-hire onboarding, HRIS, and/or LMS.
  • Maintains a hands-on approach to ensuring employee data is accurate and trustworthy.
• Provides best in class employee experience in addressing employee questions and educating employees on P&C programs: (10%). 
  • Acts as first line for employee questions for all points of employee life cycle and supports escalated employee questions, which require a higher level of subject matter knowledge.
  • Creates and owns knowledge articles, employee job aids, and FAQ documents.
  • Partners with program managers to ensure that P&C events are effectively marketed across our available suite of tools and communication channels. (e.g., SharePoint)
• Leads and supports strategic initiatives within the P&C client services space. (10%)
  • Utilizes P&C subject matter expertise and critical mindset to identify opportunities.
• Collaborates to create and implement solutions.
• Attends work regularly and punctually, as scheduled or expected.
• Complies with Employee Handbook, Code of Conduct and Company Policies & Procedures.
• Presents, supports, and leads-by-example with a safety and quality-oriented attitude.
• Challenges others during decision-making processes and constructively manages through feedback effectively.
• Creates assets for and engages in event coordination to support P&C program events occasionally.
• Coordinates and provides backup support for employee lifecycle administrative processes:
  • benefits enrollment, tuition reimbursement, promotion processing, etc.
• Contributes to the direction of the P&C systems (ATS, LMS, HRIS) roadmap and planned enhancements.

Safety:

• Follows safety and security procedures and determines appropriate action.  Reports potentially unsafe conditions and uses materials and equipment properly.

Qualifications:

• High school/GED is required.
• Bachelor’s degree in a related field is preferred.
• 3+ years of HR related experience is required.
• 1+ years of Leave Management experience is preferred.
• Ability to travel 5-15%.
• A high degree of accuracy, confidentiality, and timeliness is required for the completion of assigned work.
• Intermediate knowledge of P&C processes across multiple areas (ex. talent acquisition, talent management, total rewards, etc.)
• Knowledge of benefits administration, policies, procedures, practices, products, services, and tools
• High level of competency with Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).
• Demonstrates continuous efforts to improve P&C processes with eye to employee experience.
• Must have aptitude and ability to learn new P&C processes and systems.
• Good communicator (written and verbal) and able to build strong, effective relationships with team members and internal customers.
• Ability to work independently and within a team while assuming responsibility; ability to prioritize.
• Demonstrated intermediate critical thinking, research, and problem-solving skills.
• Functional competencies include customer focus, attention to detail, teamwork, excellence, continuous improvement.

Anticipated base salary range:  $26.52/hr. - $31.20/hr.

The final agreed upon compensation is based on individual education, qualifications, experience, and work location. This position is bonus eligible.

RES offers benefits that are effective first day of employment. These benefits include the following:

• Medical, Dental and Vision
• Health Savings Account with employer contribution
• Flexible Spending Accounts
• 4x pay Basic Life and Voluntary Life
• Short and Long Term Disability
• Accident, Hospital, and Critical Illness
• 401 (k) plan with 6% company match
• 4 weeks Paid Time Off (PTO) and 10 Paid Holidays
• Tuition Reimbursement and Green Car Reimbursement
• Volunteer and Charity Matching
• Paid Parental Leave and Paid Sabbatical Leave
• Employee Referral Bonus
• Employee Discounts and Wellness programs
• Wellness Reimbursement

Physical requirements and environment:

The work environment and physical demands characteristics are representative of those the employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Rarely: Climbing, crouching, kneeling, pulling/pushing/lifting between 5-15lbs., and stooping are required. 

Occasionally: Carrying 5-15lbs., gripping, handling, pinching, and walking are required.

Frequently: Standing is required.

Constantly: Reading, grasping, hearing, reaching, vision, repetitive motion, and sitting is required.

Rarely exposed to extreme cold, heat, and humidity, and wet climates, in the working environment.

Occasionally exposed to noise and hazards in the work environment.

We maintain a drug-free workplace.  Candidates will be required to pass a pre-employment background investigation and drug test as a condition of employment.

RES is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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