Do you want to work to make Power for Good?

We're the world's largest independent renewable energy company. We're driven by a simple yet powerful vision: to create a future where everyone has access to affordable, zero carbon energy.

We know that achieving our ambitions would be impossible without our people. Because we're tackling some of the world's toughest problems, we need the very best people to help us. They're our most important asset so that's why we continually invest in them.

RES is a family with a diverse workforce, and we are dedicated to the personal professional growth of our people, no matter what stage of their career they're at. We can promise you rewarding work which makes a real impact, the chance to learn from inspiring colleagues from across a growing, global network and opportunities to grow personally and professionally.

Our competitive package offers rewards and benefits including pension schemes, flexible working, and top-down emphasis on better work-life balance. We also offer private healthcare, discounted green travel, 25 days holiday with options to buy/sell days, enhanced family leave and four volunteering days per year so you can make a difference somewhere else.

Please note this position is a 12 month fixed term contract.

Job Purpose

This is an exciting opportunity to work in the Renewable Energy industry supporting internal software to manage wind, solar and energy storage facilities around the world.

The role includes opportunities to learn technologies in Renewable Energy and to make a contribution to the future development of our flagship SMART product (Site Monitoring, Analysis and Reporting Tool). The role offers development opportunities to testers or support specialists looking to progress their technical skills.

The Software Support Analyst will join an established international team developing the SMART Application suite.

Key Accountabilities

• Lead a software team to establish products based on existing RES in-house software and Azure technology.
• Provide Tier 1 user support face to face, by phone and by email
• Escalation and management of Tier 2 and Tier 3 support issues
• Basic data analysis, network and server troubleshooting to support live and historical data issues
• Manage support service level measurement and monitoring
• Onboarding new wind, solar and storage sites into the SMART application suite

• Work with users to create new extensions to SMART such as site reporting templates
• Liaise with third parties, including system suppliers, to resolve data flow issues
• Create user training material such as user guides and conduct face to face/remote training sessions.
• Assist the Product Owners in requirements analysis and the design of new functionality
• Support the Application Developers in coordinating local testing, database and infrastructure support
• Quality control of new product releases including testing, documentation and communication to users

Knowledge

• Working knowledge of Excel for data analysis
• Working knowledge of database technologies, e.g. MS SQL Server
• Understanding of DevOps practices such as continuous integration and delivery
• Knowledge of Azure administration and maintenance including Azure Application Insights
• Desirable: Basic knowledge of object orientated programming languages e.g. Python

Skills

• Good written and verbal communication skills (native or fluent English)
• Desirable: French language skills
• Good time management and ability to prioritise work
• Good analysis skills and high attention to detail
• Self-motivated and able to work proactively and collaboratively to find creative solutions to shared problems

Experience

• Relevant experience working in application support, IT and/or QA
• Ability to integrate with an existing international team
• Experience of working with Azure IoT Hub and Edge technologies would be an advantage

Qualifications

Desirable: Degree in Computer Science, Engineering, another technical discipline or relevant experience

At RES we celebrate difference as we know it makes our company a great place to work. Encouraging applicants with different backgrounds, ideas and points of view, we create teams who work together to solve complex problems and design practical solutions for our clients. Our multiple perspectives come from many sources including the diverse ethnicity, culture, gender, nationality, age, sex, sexual orientation, gender identity and expression, disability, marital status, parental status, education, social background and life experience of our people.

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