Customer Data Integration Specialist

Remarque Systems Inc. North Carolina


Bring your Passion to Remarque! Remarque Systems is a software company that is passionate about improving drug development using cutting edge software.  Founded in 2015 Remarque Systems is focused on Clinical Trial Software to support Risk Based Monitoring and Quality by Design.

We’re looking for an exceptional Customer Data Integration Specialist  to bring your passion to our team. You will be encouraged to grow professionally and personally while enjoying cross-functional partnerships with genuinely supportive colleagues, regardless of location or seniority. Most importantly, you will be using your skills to bring tangible hope to critically ill patients around the world.

The Customer Data Integration Specialist (CDIS) is responsible for identifying client data sources, mapping client data to Remarque Systems data ingest engines, and determining critical data points, data thresholds, event triggers, and other events for special handling and reporting by the Remarque System Platform (RSP).

What you'll be doing:

  • The CDIS will be responsible for supporting customers in the setup of the Remarque System

  • Responsible for working with product specialists to identifying client data and data sources for intake into the RSP

  • Assist with recognizing study risks and helps evaluate risk profiles with customer

  • Actively work to support our customer base for all integration needs

  • Carry out client engagement, study setup, system design, and development as required by the company

  • Assist Product Support in monitoring and handling support requests

  • Provides feedback to the development team on the RSP, especially the data ingest toolsets

  • Provides interaction with customer in a manner that supports the company’s culture, mission and values.

You'll need this to be considered:

  • Bachelor’s in Computer Science, Math, Engineering or similar field

  • 5+ years’ experience working with clinical data information technology and trial execution, including but not limited to experience with clinical trial protocol development, study risk analysis, data management, and trial monitoring

  • Understanding of SQL required to enable building of custom metrics where needed

  • Ability to communicate well with customers and Remarque colleagues

  • Demonstrated technical aptitude and the ability to learn new technology quickly, proficiency with general computer hardware and software

  • Demonstration of technical, quantitative, analytical skills

  • Experience in a role exhibiting excellent written and oral communications and has effective interpersonal skills

  • A disciplined self-starter an excellent team player, collaborative and able to encourage effectiveness and efficiency

  • Ability to multitask and work effectively in a fast-paced environment with changing priorities

  • Strong verbal and written communication skills across all levels of the organization

  • Excellent organizational and time-management skills, able to prioritize work to meet deadlines

  • Accountable, dependable and strong commitment

  • Is customer service focused in approach to work both internally and externally 

  • High standard for quality, execution and customer relationship management

  • Excellent independent judgement and problem-solving skills

  • Results and goal oriented

  • Proficiency in Microsoft Excel

  • Up to 10% travel is involved.