Hospice Clinical Branch Manager - Plano

Clinical Plano, Texas

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Description

The Hospice Clinical Branch Manager oversees day-to-day clinical branch operations and provides oversight of all patient care services and personnel of the location.  The Hospice Clinical Branch Manager possesses leadership traits and handles agency operations with professionalism, positive energy, proactiveness, and a solution-minded approach.  The Hospice Clinical Branch Manager coordinates care with the Interdisciplinary Team, patient/client, family, sales, and referring stakeholders to ensure continuity, appropriateness, and quality of services delivered.  The Hospice Clinical Branch Manager directs clinical staff on agency policies and procedures, compliance standards, and quality and timeliness of work.  The Hospice Clinical Branch Manager has a desire to grow the agency and drives a “white glove” Customer Service standard within the agency.  

Description
Reliant at Home is seeking a Full-Time Hospice Clinical Branch Manager based out of Reliant at Home’s Plano office. This is not a remote or work from home position. 

Must have two or more years of Hospice Branch Manager, Director of Nursing, or Clinical Manager experience, preferably in the Fort Worth market.  Must be proficient with EMR systems, preferably HCHB.

About Reliant at Home  
Reliant at Home is a multi-site Home Health, Hospice, Caregivers, and Rehab company with 14 locations in Texas – including five Hospice locations (Fort Worth, Plano, Teague, The Woodlands, and San Antonio). The Reliant at Home Bluebird Promise is our commitment to live up to our higher calling by fulfilling our Values, Culture Priorities, and Service Pledge. Care is our higher calling. We believe care is more than the service we provide to patients who need help at home. It also means caring for our Reliant at Home family, the families and loved ones of the patients we serve, our referral partners and providers, and our local communities. Serving others is what we were meant to do.
Join Reliant at Home’s winning culture - named on the Fortune Best Workplaces for Aging Services in the USA in 2020 (#10), 2022 (#15), and 2023 (#11) and a certified Great Place to Work 2020, 2021, 2022, 2023, 2024, and 2025!
Essential Functions:
  • Directs the branch and facilitates the execution of superior clinical care, volunteer, bereavement, chaplaincy, and other programs that will bring value to Reliant at Home’s external selling propositions, organic recruiting, and community engagement.
  • Ensures the agency location and clinicians follow guidance on how to achieve optimal Star Ratings, patient satisfaction scores, and performance under value-based metrics.
  • Actively engages with field staff and makes visits as necessary for education, supervisory, coverage needs, and clinical support purposes. 
  • Leadership and communication style aligns with the culture priorities and values of Reliant at Home and The Bluebird Promise. 
  • Work collaboratively with the sales team and branch staff to proactively drive the importance of understanding the family and patient needs, timely responsiveness to referral source requests, team communication, and the execution of care coordination details that ensure impeccable customer service. 
  • Consistently work and communicate with Hospice Division Director and Reliant at Home’s talent acquisition team members to meet Hospice branch/location staffing needs and that they align with company-directed census and financial targets.  
  • Ensure location billing holds are processed in a timely manner and billing percentages exceed 97% by the first of each month.
  • Foster a collaborative team spirit and participate in the Admin on Call rotation with peer Clinical Branch Managers. 
  • Meet Reliant at Home Hospice patient service goals and maintain state and federal compliance expectations, executing on improving deficiencies identified through QAPI processes.
  • Ensure all HCHB and other required tasks are consistently completed.
  • Manage successful performance of agency KPIs such as census, field staff productivity, PPD costs, DME, and timely documentation.
Why Should You Apply? 
  • You want to be a part of a company with a strong future
  • You want to be a part of the solution in caring for seniors that need quality people in their corner
  • You want to be on an amazing team with a positive and award-winning company culture
  • You like to have fun and celebrate birthdays, holidays, and special events with the Reliant at Home family
  • You want to work alongside kind people that seek to do the right thing and put patients first
  • You are happy to help
  • You want to live out your purpose
  • You want to give back to the local community by participating in service projects
  • You are eager to learn why being a part of Reliant at Home’s Bluebird Nation is a special thing
Other Benefits
  • Competitive compensation package based on experience and ability to grow the agency
  • Medical, vision, and dental insurance
  • Health Savings Account available with company contribution
  • Generous paid holidays and vacation
  • 401k with company match
Now is the time for you to be involved in the care of our patients and the exciting expansion of Reliant at Home!

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