• Client Relationship Management: Oversees the strategy and delivery of exceptional service and support across Relatient’s suite of products, including patient messaging, scheduling, payment, and surveys. Serves as the primary point of escalation and leadership contact for clients who fall into their Client Advisor’s assigned clients. 
• Revenue Growth and Retention: Support Client Advisor team in development and execution of strategies for renewals, pricing, and contract terms to ensure client satisfaction and value. Also includes driving strategy and tactical plans for Advisors to identify and address whitespace for the expansion and addition to client contracts. 
• Risk and Issue Management: Identify and mitigate risks related to revenue and relationships across Client Advisor clients. Support Advisors as they address day-to-day client issues and orchestrate cross-functional teams to resolve complex or persistent problems effectively.
• Product Adoption and ROI: Promote the adoption and utilization of Relatient’s products. Innovates to drive their assigned team to provide data-driven insights and best practices to enhance client ROI and drive advocacy within their organization and the broader market. Coaches Client Advisors to translate data and insights into consumable, easily described value narratives. 
• Team Management and Documentation: Assumes overall responsibility for the strategy, status, and outcomes associated with their Client Advisors’ assigned accounts.  Create and maintain mechanisms to ensure accurate documentation and reporting on account activities, adhering to Relatient activity guidelines. 

• Bachelor’s degree or additional experience in lieu of degree is required
• 5 years of progressive experience in client success
• 2+ years of previous leadership/manager experience preferred
• Proficient in Microsoft Office Suite, specifically Excel and PowerPoint
• Knowledge of customer service practices
• Healthcare experience is strongly preferred
• Technical aptitude and ability to learn software programs
• Knowledge of technologies such as networking, internet technologies, web servers, XML, and database structures
• Experience with Customer Relationship Management (CRM) software such as Salesforce
• Ability to work in cross-functional team environments
• Demonstrated success in working towards change with a spirit of collaboration, urgency, and flexibility.
• Proven track record of working in a goal-oriented and self-directed environment  

This role may require travel up to 25% based on position and organizational needs.

• Medical, dental, and vision plans to fit your needs.
• Company-paid life insurance and long-term disability.
• Health Savings Accounts (HSA) with employer contributions.
• Employee Assistance Program (EAP).
• 401(k) plan with company match.
• Unlimited PTO, 10 paid holidays, and paid parental leave.