• Coordinate and manage customer-facing release communication workflows across Product and Engineering teams.
• Partner with Product Owners to validate release scope, readiness, and publication timelines.
• Gather, organize, refine, and publish release notes and product communication content for internal and external stakeholders.
• Maintain release communication calendars, operational checklists, publishing schedules, and approval workflows.
• Improve consistency, scalability, and quality across release readiness and communication processes.
• Serve as the primary administrator and internal subject matter expert for digital adoption platforms such as Pendo or similar tools.
• Design, configure, and maintain in-app guidance experiences including walkthroughs, onboarding flows, announcements, surveys, tooltips, and contextual help content.
• Support feature adoption initiatives through targeted in-app messaging and engagement strategies.
• Partner with Product Management and Customer Success teams to identify opportunities to improve user education and product engagement.
• Monitor platform analytics, engagement trends, and adoption metrics to recommend continuous improvements.
• Configure and maintain platform assets including guides, segments, dashboards, reporting, and audience targeting logic.
• Support front-end customization activities using HTML, CSS, and basic JavaScript where applicable.
• Utilize JSON configurations to support integrations, platform customization, and collaboration with Engineering teams.
• Perform testing, quality assurance validation, and troubleshooting for customer-facing in-app experiences.
• Maintain operational documentation, publishing standards, naming conventions, and enablement processes.
• Review and quality-check AI-assisted release communication content for clarity, consistency, and customer readiness.
• Coordinate updates to enablement resources, support documentation, and internal knowledge materials.
• Support launch readiness activities for new product releases and feature rollouts.
• Identify opportunities to improve operational efficiency, automation, and scalability across enablement workflows.
• Contribute to standardization of templates, communication practices, and operational governance processes.
• Performs other duties as assigned.

• Bachelor’s degree in B.E./B.Tech, BBA, B.Des, Computer Applications, Business Administration, or a related discipline required.
• Equivalent combination of education and relevant experience may be considered.

• 3+ years of experience in Product Enablement, Digital Adoption, SaaS Operations, Product Communications, Customer Enablement, or related roles.
• Experience working with digital adoption, onboarding, or in-app engagement platforms required.
• Experience collaborating cross-functionally with Product, Engineering, Customer Success, and Support teams preferred.
• Experience supporting SaaS product launches, release management, or customer enablement workflows preferred.
• Experience working in a fast-paced SaaS or healthcare technology environment preferred.

• Hands-on experience with Pendo, WalkMe, Userpilot, Gainsight PX, or similar digital adoption platforms strongly preferred.
• Familiarity with HTML, CSS, basic JavaScript, and JSON configurations preferred.
• Working knowledge of Jira, Confluence, Microsoft 365, or related collaboration platforms preferred.
• Strong written and verbal English communication skills required.
• MBA or advanced certification in Product Management or related disciplines preferred.

• Act with purpose, focus, and accountability.
• Collaborate across teams and communicate clearly.
• Keep improving and automate what slows you down.

Benefits include (India):