Associate Desktop Support Technician
Description
At Relatient, we help healthcare organizations optimize patient access through AI-powered workflows, real-time automation, and flexible access tools. We are trusted by over 50,000 providers to modernize the patient experience and have been recognized by Forbes and Deloitte for our innovative and inclusive culture.
Your Role at Relatient
We are currently hiring for an Associate Desktop Support Technician to join our service delivery team. This will be a hybrid position that requires 3 days a week working from our office located in Amar Tech Park.
How You'll Make an Impact:
- Installs, upgrades, and removes software applications
- Deploys pre-built images to both Mac and Windows computers
- Supports end-users via phone, remote support tools, and with hands-on interaction
- Supports and troubleshoot Microsoft Office application issues
- Supports Windows and Mac OSes
- Supports wireless connectivity for approved hardware and mobile devices
- Installs approved applications in a timely manner
- Escalates issues and effectively communicate to appropriate personnel for resolution
- Documents all work related to customer incidents through JIRA ticketing system
- Writes and edits knowledge base articles of known issue resolutions and technical information
- Deploys and move workstations
What You Bring:
- Associate degree or additional 2 years of relevant work experience in lieu of degree
- 1-3 years of relevant work experience required
- Advanced network troubleshooting skills
- Asset Management fundamentals
- Telecom fundamentals
Mindsets That Matter
We always look for ways to grow and take pride in what we do. You'll thrive here if you:
- Act with purpose, focus, and accountability.
- Collaborate across teams and communicate clearly.
- Keep improving and automate what slows you down.
Benefits include:
- INR 5,00,000/- of life insurance coverage for all full-time employees and their immediate family.
- INR 15,00,000/- of accident insurance.
- Education reimbursement.
- 10 national and state holidays, plus 1 floating holiday.
- Flexible hours and a hybrid policy.
Equal Opportunity at Relatient:
We’re building a team as diverse as the communities we serve. Relatient is proud to be an equal opportunity employer. If you need accommodation during the application process, just let us know.
To learn more about our organization, visit www.relatient.com.
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