Description

At Relatient we’re on a mission to make access to healthcare simpler. 

Essential Functions:

• Accountable for all aspects of client revenue maintenance and growth
• Responsible for overall client relationship and satisfaction
• Manages all aspects of client renewal activities
• Proactively identifies and manages revenue and relationship risk, including involving leadership team when situationally appropriate
• Develops strategy for account in concert with the Customer Success and leadership team.  Primary responsibility for executing on deliverables and milestones including renewal strategy, pricing, contract terms, and growth. 
• Stratifies book of business based on client needs, decision points, revenue generating opportunities and risk.
• Manages and responds to day-to-day client issues  
• Implements a standing cadence of proactively scheduled client interactions.  In combination with Customer Success Team, uses client interactions to report progress on goals, relevant product updates, and identifies opportunities to expand client relationship and portfolio
• Brings meaningful teaching points to clients at every interaction; seeks to demonstrate and support clients in maximizing investments in the Relatient/ Radix products at every opportunity
• Owns documentation and reporting on account activity
• Adheres to Salesforce documentation and reporting in a timely and complete manner. 
• Tracks and ensures compliance with contract dates, terms, and other aspects of contractual specification.
• Serves as expert for all contractual obligations for each client and coordinates with relevant internal teams (sales, support, product and customer success) to track and ensure compliance with terms.
• Identify and lead up-sell opportunities and understand client contracts to other products and service offerings in support of the company strategy.
• Serves as quarterback of upsell opportunities that draw on the expertise of other internal commercial teams.  

Education & Experience Requirements:

• A Bachelor’s Degree or equivalent experience in lieu of a degree is required.
• 5 years of demonstrated experience managing multiple client and senior executives’ relationships, including serving as a trusted ‘go to’ thought partner for client strategy is required.
• Experience in healthcare is strongly preferred.
• Proven track record of working in a goal-oriented and self-directed environment
• Demonstrated ability to present information, written and orally, for maximum impact.
• Track record of identifying, managing, and mitigating, and solving for risk. 
• Demonstrated ability to manage renewal and up-sell pipeline and risk management 

Travel:

• This position may require travel up to 15-20% of the time.