Senior technical analyst

SupportHybrid Remote, Pune, Maharashtra


At Relatient we’re on a mission to make access to healthcare simpler. 


We partner with leading health systems and medical practices - comprising more than 40,000 providers across the US - to optimize every step of a patient journey, from alerting patients to needed care, helping them find the right provider, scheduling appointments across multiple channels, and engaging with patients throughout their care journey via text, email, and chat. Our solutions reduce delays in care, improve communication, and enhance both the provider and consumer experience. We’ve been recognized as a Forbes Top Startup, Deloitte Fast 500, and Inc 5000, among other honors, for our rapid growth, innovative technology solutions, and energetic workplace culture.


We are currently looking for a  Senior Technical Analyst to join our team in Pune.


Essential Functions:

  • Enhance overall Relatient client experience
  • Resolve client complaints and product troubleshooting via phone, email, and/or support cases
  • Submit and assign support cases to appropriate department
  • Monitor support portal and keep client updated on status of case(s)
  • Properly prioritize client requests
  • Guide client with solutions when issue appears to be user error/lack of knowledge
  • Utilize computer technology to handle high call/support ticket volumes
  • Work with customer service manager to ensure proper customer service is being delivered to enterprise clients
  • Close out or open call /email records in support portal
  • Transfer clients to appropriate department(s)
  • Inform support team when issue(s) are high priority and assign to the appropriate department
  • Advanced research of issues before assigning case(s) 
  • Advanced Web Portal training/support
  • Client Notification of Case Resolution(s) 


Education & Experience Requirements:

  • Bachelors degree or equivalent experience in lieu of a degree is required. 
  • 3+ years of experience in a Customer Support role, preferably in a technical support role. 
  • Advanced knowledge of SQL (Basic Queries, e.g., Joins)                               
  • Ability to read / understanding Programming / Scripting Language(s)  


Relatient is an equal opportunity employer.

To learn more about our organization, please visit