Senior Technical Analyst
Description
At Relatient, we help healthcare organizations optimize patient access through AI-powered workflows, real-time automation, and flexible access tools. We are trusted by over 50,000 providers to modernize the patient experience and have been recognized by Forbes and Deloitte for our innovative and inclusive culture.
Your Role at Relatient
We are seeking a Senior Technical Analyst to join our team. Our office is located in Amar Tech Park and brings a amazing culture where we focus on work that makes a difference.
How you'll make an impact:
- Enhance overall Relatient client experience
- Resolve client complaints and product troubleshooting via phone, email, and/or support cases
- Submit and assign support cases to appropriate department
- Monitor support portal and keep client updated on status of case(s)
- Properly prioritize client requests
- Guide client with solutions when issue appears to be user error/lack of knowledge
- Utilize computer technology to handle high call/support ticket volumes
- Work with customer service manager to ensure proper customer service is being delivered to enterprise clients
- Close out or open call /email records in support portal
- Transfer clients to appropriate department(s)
- Inform support team when issue(s) are high priority and assign to the appropriate department
- Advanced research of issues before assigning case(s)
- Advanced Web Portal training/support
- Client Notification of Case Resolution(s)
What You Bring:
- Bachelor’s degree or equivalent experience in lieu of a degree is required.
- 3+ years of experience in a Customer Support role, preferably in a technical support role.
- Advanced knowledge of SQL (Basic Queries, e.g., Joins)
- Ability to read / understanding Programming / Scripting Language(s
Mindsets That Matter:
- Act with purpose, focus and accountability
- Collaborate across teams and communicate clearly
- Keep improving and automate what slows you down
Benefits of working here include:
- INR 5,00,000 life insurance for all full-time employees and their immediate household.
- INR 15,00,000 accident coverage
- Education reimbursement
- 10 national/state holidays and 1 floating holiday
- Flexible hours and hybrid work.
Equal Opportunity at Relatient:
We’re building a team as diverse as the communities we serve. Relatient is proud to be an equal opportunity employer. If you need accommodation during the application process, just let us know.
To learn more about our organization, visit www.relatient.com.
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