Account Manager
Description
Job Overview
Record360 is looking for a proactive, customer focused Account Manager to join our team. In this role, you’ll manage your own book of accounts, build strong customer relationships, and take ownership of expanding those accounts through additional locations, and feature adoption. We’re looking for someone who isn’t afraid to dive in. Someone resourceful, curious, and eager to take initiative.
Record360 provides simple, powerful tools that help equipment, truck, and car rental companies document the true condition of their assets and streamline their workflows. Our customers rely on us to reduce damage disputes, improve transparency, and operate more efficiently.
Key Responsibilities
Account Ownership
- Manage a dedicated portfolio of customer accounts.
- Build strong, trusted relationships with day-to-day users and decision makers.
- Understand each customer’s business goals and proactively identify ways Record360 can support them.
Growth & Expansion
- Drive expansion within your accounts, including additional locations, features, and increased usage.
- Spot growth opportunities early and collaborate with leadership to execute expansion strategies.
- Clearly communicate product value to help customers achieve ROI and long term success.
Customer Support & Engagement
- Serve as the main point of contact for customers in your book of business.
- Respond to questions, troubleshoot issues, and escalate to support or product teams when needed.
- Conduct check ins, training, and performance reviews to ensure strong product adoption.
Cross-Functional Collaboration
- Partner closely with support, customer success, and product teams to resolve issues and improve customer experience.
- Maintain accurate account notes, health indicators, and renewal statuses in CRM tools (Salesforce, Outreach).
- Share customer insights internally to help shape product improvements.
Learning & Development
- Continue building expertise in Record360’s platform and the rental industry.
- Stay up to date on product updates, competitive offerings, and customer best practices.
- Take initiative to deepen your understanding and jump in wherever you can add value.
Qualifications
Experience
- 1–2 years in software account management, customer success, or software sales (SaaS experience required).
- Experience in outbound sales prospecting is a major plus.
- Rental, leasing, logistics, or operations exposure is helpful but not required.
Skills & Traits
- Strong communication and relationship building skills.
- Self-starter who’s unafraid to take initiative, ask questions, and dig into problems.
- Curious, proactive, and motivated to own outcomes.
- Organized, able to multitask, and comfortable in a fast-paced environment.
- Willingness to travel occasionally for customer meetings or events.
Job Type: Full-Time, Exempt. Base Salary + Commission + Benefits (Medical/Dental/Vision), 100% 401(k) Matching (Up to 4%) + Unlimited PTO. M-F, Daytime Hours, Remote Work Environment.
The base salary range for this position is $60,000 to $65,000 per year. The base salary actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, experience and training, skills, licenses and certifications, and education among other factors.
POR is an Equal Employment Opportunity employer and does not discriminate in hiring or employment practices. All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws. POR is committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment. To request any special arrangements, please contact Human Resources.