Client Service Representative
Description
Falmouth Veterinary Hospital is looking to add an experienced and compassionate Client Service Representative to our team.
At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. Our collaborative environment means you’ll play an active part in proactive planning for both the patients and the hospital. As part of our team, you’ll work with the latest technology, gain access to state-of-the-art training facilities, and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love.
Falmouth Veterinary Hospital is an AAHA-accredited, state-of-the-art, 7-doctor practice. FVH has a team-oriented, fun, and compassionate environment. Our hospital offers the most advanced medicine and surgery, with an emphasis on providing low-stress care for our patients.
We promote career growth, work-life balance, and never pigeonhole individuals. With a dedicated training manager and state-of-the-art facility, opportunities for growth are endless. We believe that a supportive and happy work environment for our employees fosters a better hospital and a more positive client experience. At FVH, you can enjoy a meaningful career in a team-oriented and supportive atmosphere. If you share a commitment to compassionate care, teamwork, and growing in your career, we would love to talk with you more.
Client Service Representative
Falmouth Veterinary Hospital in Falmouth, ME
WHAT YOU’LL DO
Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system
Warmly greets clients
Preparing patient files
Receives and relays client correspondence and updates client financial records
Answers client’s inquiries about basic animal care questions and routine procedures
Educates clients on over-the-counter products such as flea and tick preventions
Admits patients and handles medical records entries accurately
Prepares client invoices for services performed
Handles payment transactions
Receives and relays telephone, fax, and email messages accurately and promptly
BENEFITS
We’re passionate about helping you reach your greatest potential – both at work and at home. As a result, our total compensation package is outstanding :
Great pay with competitive medical, dental, and vision insurance coverage
401K with a total company match of up to 4%- after 6 months of service
Generous paid time off
Mental Health Resources
Company-paid bonding leave
Plus, special benefits to utilize for your own pet:
Pet Care: Discounts on veterinary services and products
Pet Diagnostics: Discounts on reference lab testing
Pet Food: Discounts on Purina pet foods
Pet Insurance: Discounts available with our preferred vendor
REQUIREMENTS
High school diploma or equivalent
Previous experience working in the veterinary or animal care field
Significant experience with basic office functions in a busy office environment
Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experience for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.
Joining our fun and team-first atmosphere comes with a level of support that’s hard to find anywhere else. Everything we do is with purpose – down to the way we invest in our people and create long-overdue change in the industry. We’re hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families. When it all comes together with the joy of working with pets, our career opportunities are as exhilarating as climbing a toy mountain of a gazillion new squeaky balls.
Employment will require the successful completion of references and background check.
Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, mental or physical disability, medical condition, gender, gender identity or expression, sexual orientation, genetic information, ancestry, marital status, national origin, protected veteran status, or any other characteristics or classifications protected by applicable federal, state, and local laws.
Learn more about our career opportunities at: https://rarebreedvet.com/careers/
Where uncommon support partners with joy.