Windows Enterprise Customer Success Engineer - US

System Administration San Antonio, Texas Austin, Texas



Like a challenge? Strong Windows System skills? Rackspace is your place!


Rackspace has an exciting career opportunity for a Windows Enterprise Support Engineer. As a Rackspace Windows Enterprise Support Engineer, you will be working with our largest customers, monitoring and evaluating their systems, working with your assigned Account Managers and with your assigned clients’ technical and management representatives on technical problems and systems improvements. We will be relying on your technical and client service skills to ensure your client has a Fanatical Experience and continues to be a highly satisfied Rackspace Fanatical Customer.

 Important elements in a candidate’s background:

  • Deep knowledge of the WinServ OS (2003 through 2016R2)
  • Comprehensive understanding of current versions of IIS, MSSQL and the ability to set-up and tune servers
  • Deep understanding of the infrastructure-monitoring, control, reporting
  • Excellent troubleshooting/triage/remediation skills and knowing when to bring in the special teams
  • Fanatical Customer Experience skills - you will be the Rackspace face to the client.
  • Good understanding of CI/CD-DevOps concepts.
  • Exceptional team skills-you will be working with Rackspace support teams
  • We like to see candidates with appropriate degrees (HSG minimum), at least 7 years of intensive Windows SERVER support experience including 2 years’ MSP experience, relevant certifications, and strong client-facing experience.


We have openings at our Corporate HQ in San Antonio, New Jersey, Reston, VA; Dallas, TX; Kansas City, MO; Austin, TX.

 Sound like the challenge you want. Let’s talk. Contact us and we can set up a conversation that I am looking forward to.

The above information has been designed to indicate the general nature and level of work performed by employees in this classification.  It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.