Sales Development Representative

Sales San Antonio, Texas



PRIMARY RESPONSIBILITY:  Specializes in proactive outbound prospecting to target customers.  Works closely with Marketing and Acquisition sales teams to identify targeted customers and develop effective messaging strategies.


  • Utilize provided information to contact potential customers regarding Rackspace products.
  • Research accounts, identify key players and generate interest within account; understand customer needs and requirements
    • Identify target positions/levels for contact
    • Map current state for product portfolio    
    • Assess quality of existing relationship (e.g. review customer issues)  
    • Identify key upcoming events for target companies that may drive purchases  
    • Assess broader business or personal context (e.g. reading 10Ks, lit search, LinkedIn search)
  • Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
  • Conduct relationship-building activities to “warm-up” leads
  • Meet virtually with potential buyers to assess needs and to qualify leads based on set framework
  • Assist Inside Outbound Portfolio Seller in driving the process for proposals, legal documents, statement of work, accounts receivable follow-ups, etc.
  • Prepare and analyze leads pipeline reports and dashboards.
  • Manage data for new and prospective clients in company’s CRM, ensuring all communications are logged, information is accurate, and documents are attached.
  • Uses internal relationships to exceed customer expectations and provide support to the team.
  • Performs assignments under supervision and may make recommendations on process improvements or methods.



  • Lead generation expertise to include the ability to identify and develop new business prospects from multiple sources including prospect lists, discovery and individual research.
  • Conduct a needs analysis and determine prospects pain points to determine how the Rackspace solution will speak to those needs. 
  • Strong communication skills with the ability to interact predominantly with senior leadership within prospect company. 
  • Build and cultivate prospect relationships by initiating interactions and conducting follow-up communications in order to move opportunities through the sales funnel. 
  • Identify key buying influencers within these prospects to determine budget and timeline. 
  • High energy and not easily discouraged. 
  • Customer centric mindset. 
  • Basic knowledge of simple configurations in cloud computing preferred. 


  • Bachelor’s degree or 4 years of sales, marketing or business development required; BS in business or marketing preferred. 
  • Requires 1-3 years of related experience, preferably in telemarketing and/or inside sales. 
  • Call center experience and/or Sales in the technology industry preferred.
  • Demonstrated ability to meet and/or exceed determined sales and activity quotas.
  • Demonstrated ability to consistently provide FANATICAL support. 
  • At the manager’s discretion, a High School diploma and an additional 4 years of relevant experience or combined education and experience may substitute for the degree requirement.