Business Operations Analyst III

Customer Relationship & Support San Antonio, Texas


PRIMARY RESPONSIBILITY: Performs complex analyses of business goals, objectives, and needs of the general business environment.  Plans and designs business processes and makes recommendations and changes in order to improve and support business activities.  Utilizes systems and data to resolve business issues in the most effective and productive manner.



  • KNOWLEDGE/SKILLS/ABILITY: Advanced understanding of metrics and reporting. Advanced organization, decision-making, and written and verbal communication skills.  Excellent attention to detail and problem solving skills.  Advanced skills with MS Office tools, including Work, Excel, and PowerPoint.  Self starter and ability to work both independently and in team environments.
  • JOB COMPLEXITY: Prioritizes business and project requirements.  Defines project purpose and cost/benefit analysis for various initiatives and projects.  Enacts project planning and management to balance project resource, timeline, and scope.  Provides thorough communication internally within the department and externally to the rest of the business.  Provides functional expertise to one or more business areas.  Defines and documents process flows.  Facilitates testing and quality assurance.  Facilitates end user training.  Helps establish framework for business operations reports for various functional areas.  Owns and manages all business operations reporting.  Runs with business operations and analytics needs as pertaining to: current projects and initiatives, ad hoc information requests, CORE requests, communication plans around projects and initiatives, new data center builds as needed, data center expansions, as needed, business case development for tools and resources.  Oversees and owns document management initiatives.
  • SUPERVISION: Operates under low supervision.
  • EXPERIENCE/EDUCATION: Bachelor’s degree in Business, IT, or Engineering required.  4-5 years related experience.
  • PHYSICAL DEMANDS: General office environment.  May require long periods sitting and viewing a computer monitor.  Moderate levels of stress may occur at times.  No special physical demands required.
  • POLICY COMPLIANCE: Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.