Windows Operations Engineer II - US

System Administration San Antonio, Texas


PRIMARY RESPONSIBILITY:  Work with cutting edge hardware and software at scale in the cloud computing space. Provide Fanatical Support to our customers through your innovative solutions. Install, configure, update and troubleshoot services such as MySQL/NoSQL, SaltStack, Scale and many others. Collaborate in a “DevOps” environment where you will work closely with software developers, QA and more (no silos tolerated). Constantly search for new ways to help us better monitor our infrastructure, deploy new capacity faster, release code more safely, and make us more resilient. Write automation tools/scripts to help keep the operations team stay nimble and focused on the challenges ahead. Perform periodic on-call duties as part of a global team. 

  • KNOWLEDGE/SKILLS/ABILITY: Intermediate to advanced knowledge in OSes and distributions, patching, monitoring, backups, RAID, hardware, virtualization, networking, firewalls, load balancing, storage, security, high availability, root cause analysis, systems optimization, APIs, Shell Scripting (python, bash), SSL, Web servers, auth/directory services, caching services, SSH, HTTP, DNS, FTP, SNMP, SMTP and troubleshooting. Basic to Intermediate knowledge of: Cluster management, configuration and source code management, database administration, packet analysis, stack trace analysis, design and implementation methodologies, production cycle including best practices. Leads projects or portions of projects for the business organization. Participates in interdepartmental meetings. Works with leadership on project planning and resolution of systemic problems. Mentor and escalation for junior staff.  Detail oriented in documenting information. 
  • JOB COMPLEXITY: Passionate contributor, works as a member of the team, produces high quality work. Leverages established processes to get work done efficiently and assists in the creation of better solutions. Assists team by proactively addressing problems and inefficiencies in our work and systems. Makes connections between seemingly unrelated concepts and ideas, aware when to diverge from standard practices. Serves as an expert for some products or projects. Contributes to central store of knowledge
  • SUPERVISION: Receives little instruction on day to day work. General instructions on new assignments.
  • EXPERIENCE/EDUCATION: High school diploma or equivalent required. Bachelor’s degree in a technology related field required. At the manager’s discretion, additional relevant experience may substitute for the degree requirement. MCSA or equivalent certification or professional experience. Years of experience typically required: 4-6 years.
  • PHYSICAL DEMANDS: General office environment. Moderate levels of stress may occur at times. May require long periods sitting and viewing a computer monitor.  No special physical demands required. Schedule flexibility to include working a weekend day regularly and holidays as required by the business for 24/7 operations.  Occasional travel, less than 10%.
  • POLICY COMPLIANCE: Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.