Network Security Administrator-1

Networking Gurgaon, India



We at Rackspace are looking for Network & Security Specialist- L1\L2\L3.


Appended are the details of JD, please revert with update resume, if you want to explore this opportunity-




  • Provide exceptional customer support via the phone and ticketing system   
  • Own level-appropriate customer requests and issues, seeing them through to resolution   
  • Own support escalations from other engineers and support teams according to escalation procedures   
  • Collaborate with Service Delivery Managers and Account Executives to build strong customer relationships  
  • Work closely with customers in the pre-implementation process to design and architect desired customer solution.    
  • Work closely with the implementation team to quality check deployments and perform initial vulnerability assessment as part of the customer environment acceptance process.   
  • Research, plan and coordinate complex maintenance activities   
  • Lead Root Cause Analysis (RCA) exercises to drive process & technology improvements.     
  • Collaborate and share knowledge with other administrators and engineers via wiki articles and training presentations   
  • Contribute to the development of technical best practices for administrative responsibilities   
  • Prepare and review defined policy and process standards   
  • Ability to communicate effectively, both verbally and in writing, with customers as well as with internal stakeholders. Including preparing and presenting to customers electronically as well as on site.  
  • A willingness to work weekends and/or holidays when required as the business dictates  


An ideal candidate should have good hands on experience on-


  • Firewalls (Cisco ASA, ASA-X and Juniper SRX)   
  • In-depth knowledge on Configuration and troubleshooting skills on VPN tunnels, NAT, PAT, Failover, backup and restore. 
  • Load balancers (F5 LTM and Brocade ADX)   
  • LTM & GTM Configurations and Troubleshooting skills. 
  • Configuring/Troubleshooting Application protocols - HTTP, HTTPS, FTP, SMTP, SNMP, SSL etc. 
  • Services and protocols commonly used in hosting environments: web servers, database servers, mail servers, name servers.   
  • Security technologies (IDS, WAF, RSA, IPS)   
  • Networking concepts and devices [All OSI Layers]   
  • Configuring/Troubleshooting LAN Switching – VLAN, VTP, STP, EtherChannel,  
  • Configuring/Troubleshooting TCP/IP protocol suite & in-depth knowledge of TCP/IP 
  • Working experience on Monitoring tools 
  • Ability to determine problems and deliver solutions with a high level of customer satisfaction.   
  • Ability to document calls and write FAQ / short instructional technical documents for central store of knowledge is essential to role.   
  • Ability to diagram customer environments and solutions using Visio, etc.